“Excellent service with a smile and genuine kindness and empathy ”

Excellent value, great friendly and efficient staff, they exceed throughout the whole experience. Alex was kind, super friendly and really took care of my parents in every meal. I recommend it for families, elderly and young couples too. The spa is excellent too

“Stay to remind.”

Good in general. Specially its location. An attentive and polite personnel I hope that I have the opportunity to repeat the stay.

“Alexandre Hotel Troya April 2024”

Really nice hotel, great proximity to the beach. The food was also very good with plenty of options and a change of menu theme each day. Only couple of negative is the proximity to Veronicas (all the nigh clubs) literally 50m away with very loud base music to 4am every night, also the hotel behin... lisää

Really nice hotel, great proximity to the beach. The food was also very good with plenty of options and a change of menu theme each day. Only couple of negative is the proximity to Veronicas (all the nigh clubs) literally 50m away with very loud base music to 4am every night, also the hotel behind the Troya had daily and night time pool disco with immense noise levels (if you want a siesta or read a book in your room even with door closed, this is not the hotel for you.) The food quality and choice was excellent, but they way they cook anything nice (like steaks, pork chops, fish) makes it nearly impossible to get any, the (very slow) hot plate chef cooks 3 - 5 pieces at a time taking 5 -10 minutes with a queue 8-10 people, 1st 2 people inline take 3 pieces each , then he starts again therefore people just walk off and choose other things, maybe a clever ploy to reduce how much use? (most were all inclusive) Much in the same vain, The drinks service when you sat down was instant, trying to get a second drink was impossible, whether it be water, pop or beer, they just avoided you, again maybe a ploy to reduce consumption, but everyone noticed it, a real pain with 3 children. Overall a super holiday made special with 2 visits to Siam park, this was awesome, food very reasonable, but impossible to buy at lunchtime, 1 hour queues, either eat earlier or later or take your own. ps the attached video of the daily was from the 6th floor.

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“Nice clean and modern hotel and good location”

We had a room on first floor it was modern and clean. We were bed & breakfast on the first morning my husband asked the waiter Francisco I think his name is for a clean knife and fork he just stared at him ignored him walked off which we felt was very rude and not a good look for this hotel I alw... lisää

We had a room on first floor it was modern and clean. We were bed & breakfast on the first morning my husband asked the waiter Francisco I think his name is for a clean knife and fork he just stared at him ignored him walked off which we felt was very rude and not a good look for this hotel I always think manners cost nothing and he clearly had none we avoided his part of the restaurant after this not a great first impression of the hotel. The room is small but ok could of done with some drawer space we made do the air con was non existent it just seem to blow out warm air we reported it and it was looked at but it was know better don’t think it’s proper air con and the worst we have ever had in any hotel we’ve been to !! Wouldn’t want to stay here in the height of the summer so for this reason wouldn’t stay here again.

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