“A mix of good and bad”

I was really on the fence about what to rate this hotel because it is an odd mix. The good is really good and the bad is pretty bad. I went with the higher rating because I think for less picky people this hotel would be fine, but if I could give it a middle 3 1/2 stars I would. Location - This... lisää

I was really on the fence about what to rate this hotel because it is an odd mix. The good is really good and the bad is pretty bad. I went with the higher rating because I think for less picky people this hotel would be fine, but if I could give it a middle 3 1/2 stars I would. Location - This hotel is located on the water at the foot of old San Juan so the whole neighborhood is either in walking distance or a short rideshare/drive away. It is right next to the Cruise Terminal so you have access to many amenities - there are two pharmacies just on the block - and many bars and restaurants. However if you want to avoid the overpriced and poor quality tourist traps that cater to the cruise passengers be prepared to go a few blocks away. It is also close to several government facilities so it is well situated if you are there on business. Renovation - This hotel just rebranded from a Sheraton to a Marriott and was boasting a renovation but the results were somewhat uneven. The rooms and some of the common spaces looked new. The halls and other areas looked old and worn. Rooms - Again very mixed. The rooms are on the small side but they make good use of the space. There is space to sit and room for your luggage and a decent size bathroom. The rooms are light and airy with some bright colors in the decor which is a welcome change from the dark gray and brown that is so popular lately. The bed was comfortable and the air conditioning worked. The bathroom looked mostly new, except for the shower floor which was moldy and looked like it had not been cleaned ever. There was also a hole in the bathroom wall with exposed wiring. Hot water took a long time but was plentiful, except that the flow was very weak. It took a long time just to fill up a drinking glass. Cleanliness - Everything was pristine when we came in. Housekeeping was mixed and tended to happen later in the day after we were getting back to shower for dinner and one day the cleaner somehow made the bathroom more dirty. Most areas were ok but the pool deck and water was not very clean and didn't look like anyone was there to clean very often. Staff - this hotel is well staffed and friendly. We relied on their advice for food and tourism and they did not steer us wrong. There were more staff at this hotel than in the last 5 continental US hotels I stayed in combined. But it makes the cleaning issues more of a mystery. Noise - It is not an auspicious sign when the room comes with free ear plugs. The walls and door are paper thin. You can hear conversations through the walls, any hallways chatter, doors, the elevators, just everything. Ironically you can’t hear much street traffic on the harbor side and we only got woke up by a cruise ship horn one night despite several ships coming and going. But this hotel will be an issue for light sleepers. Food - We had free breakfast with our stay which was standard continental breakfast fare. The food was plentiful (and again excellent service) but the quality was disgusting. And for context, I am usually quite happy with the Hampton Inn breakfast. It’s mediocre but free. This was mostly inedible.

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