“Fabulous holiday”

I want to start by saying that this holiday was one of the best I’ve had. I’m surprised to see any negative comments on here about this lovely hotel. I guess you cannot please all the people all the time! Whilst some complain that the nightly entertainment was loud I think my only complaint woul... lisää

I want to start by saying that this holiday was one of the best I’ve had. I’m surprised to see any negative comments on here about this lovely hotel. I guess you cannot please all the people all the time! Whilst some complain that the nightly entertainment was loud I think my only complaint would be that it stopped at 11 pm! We had the perfect check-in experience. The staff were friendly and we enjoyed a glass of Cava on arrival. My top tip would be to book your own transfer from the airport as our shuttle service took an hour going around the houses to do a 15 minute journey! Our room was spacious and comfortable. So comfortable in fact that I am writing to the hotel to ask what mattresses they use! The hotel felt luxurious - it was spotless and well maintained. The grounds were lovely with waterfalls and amazing views at every turn! It was a treat to be have branded spirits, lovely wine and amazing cocktails on our all exclusive stay. The views from the restaurant was so fabulous that I really didn’t mind what we were eating! However, the food was good with plenty of variety. We were ready for our à la cart restaurant on the last night however, which was fabulous. I can highly recommend the all inclusive experience. The activities at this hotel were also first class. There is no pressure to join in but I really enjoyed some of the activities especially the outdoor stretching classes, and all the water activities including Aqua bike, Aqua fit and even Aqua Pole! Into the evening, the terrace bar becomes a classy, lit, vibey bar with views down to the sea. The evening entertainment was always of a high standard and really enjoyable. We made friends here, dancing the night away, that we hope will be friends for a long time to come. I think the real highlight of our holiday was the totally fabulous staff at the hotel. Special mentions should go to Beatriz from the pool bar who has a smile on her face all day and who made first class cocktails; Laura from the restaurant who greeted us at the restaurant every evening with a warm welcome and a smile on her face, Lidia, waitress at the restaurant who brought us a delicious bottle of rosé wine each evening and a pot of lovely coffee each morning, and a very special mention goes to Tiberio (Tibi) who looked after us every evening – nothing was too much trouble for him! He gave us blankets when the temperature dropped, and got to know our favourite drinks which were delivered in style and sometimes with a hug!! He was a hardworking superstar. I would not hesitate to go back to this hotel. For me the mix of relaxation around a gorgeous pool, high standard activities, comfortable room, fun evenings and fantastic staff was just perfect.

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“Lovely hotel, great views”

Lovely 4 day trip to Adeje. The hotel is conveniently located close to several beaches, shops and the resorts of playa del duque, Fañabé and La Caleta. The hotel is fairly high up, so if you have mobility issues or trouble with stairs or hills, you may be better suited to one of the beach front... lisää

Lovely 4 day trip to Adeje. The hotel is conveniently located close to several beaches, shops and the resorts of playa del duque, Fañabé and La Caleta. The hotel is fairly high up, so if you have mobility issues or trouble with stairs or hills, you may be better suited to one of the beach front hotels. There are lifts but dotted around on different levels and walk ways due to the set out of the hotel. This wasn’t an issue for us and the views from the hotel are spectacular. The staff were all Friendly and professional. We weren’t offered a welcome drink on check in but did have a voucher for complimentary cocktails in the restaurant, which was a nice touch. We stayed in Melia room, very spacious, clean and comfortable with a good view down to the beach. Other premium rooms were available but we were overall quite impressed with the quality of the standard room for the price.The ritual toiletries were a touch of class. The terrace for breakfast was amazing, one of the best we have come across. There was lots of variety of hot and cold food all of a very good standard and they did have cava. Filter Coffe was nice but did get cold quickly. However the hotel had several machines so you could always make your own. So much choice food wise. Lovely fresh bread, pastries and even honeycomb. Service again great, no issues getting tables inside or out. We only stayed bed and breakfast, but the hotel had ample offerings for food. The pool side restaurant looked awesome. Bars were really nice with reasonable value drinks and attentive staff. You can pay by card as you go or charge to your room. Pool area clean, with lots of sun beds. Always activities if you wanted to exercise or keep busy. Fairly relaxed atmosphere, pool plenty big enough for guests and a nice temperature too. Some parts of the hotel look very modern, think they have had some upgrades and improvements, whilst bits were possibly still needing a little tlc. We definitely felt like this represented really good value for the hotels in the area and would happily stay again.

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“Huge hotel, lots of walking required!”

A group of 12 of us, family and friends booked this hotel to celebrate my big birthday. We opted for an all-inclusive package which worked well for us as a group. (Ages from 26 to 77). Good points: Rooms are clean and very spacious with good sized balconies. Ours had a lovely sea view. Bathr... lisää

A group of 12 of us, family and friends booked this hotel to celebrate my big birthday. We opted for an all-inclusive package which worked well for us as a group. (Ages from 26 to 77). Good points: Rooms are clean and very spacious with good sized balconies. Ours had a lovely sea view. Bathroom was large and clean Furnishings were good and bed was huge and very comfortable Lovely pool area Small but nice pool bar Food in buffet restaurant was excellent - you would never go hungry - something for everyone. Food in the all-inclusive Casa Nostra Restaurant was excellent, although a rather limited menu was offered, so if you don't eat meat there were only a couple of dishes to choose from. The Retama Lobby Bar was fantastic and provided us with the best cocktails. Bad points: The biggest disappointment for us was that we booked the Pico Negro Restaurant located by the pool area (that wasn't included in the all-inclusive, although you got 50% off the food) on my actual Birthday. We thought that the drinks were part of our all-inclusive package (and were not told otherwise) as they were the same as we got everywhere else in the hotel. This was not the case. They tried to charge us for what we had and a lot more! The biggest being that only one of us was drinking white wine, and didn't even finish the bottle BUT there were 6 on the bill!!! It was OUTRAGEOUS! Totally ruined our night as I ended up having to argue with them. We went to the Hotel Manager the next day and explained. He took the wines off that had been added and some of the other bottles but not all. Shame as the restaurant was lovely with entertainment and great food. But we felt totally ripped off - so avoid the place, especially if all-inclusive. The hotel is too big and very spread out on many different levels! It does have lifts to all the the levels, but takes a bit of working out. We had to take 3 lifts (with a bit of a walk in between) to get from the room up by the Buffet Restaurant to the pool area. As the hotel is so large, the communication between the staff is non-existent. So if you book or arrange anything - double, triple check that it's done and don't be surprised if you turn up and it's not. Pool was freezing cold - so much so, that once you had braved it to get in, you couldn't stay there too long. It really was cold! Entertainment was ok, but not very exciting and only on for a couple of hours each evening. Could have done with more variety and longer.

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