“Needs renovation to be finished”

Karin at the front was friendly and helpful. Laurie in the restaurant was as good a waitress as you can find. The pool and hot tub was renovated and beautiful. The room left something to be desired. They are renovating but we must have gotten an older room. Bathroom badly needs work as well a... lisää

Karin at the front was friendly and helpful. Laurie in the restaurant was as good a waitress as you can find. The pool and hot tub was renovated and beautiful. The room left something to be desired. They are renovating but we must have gotten an older room. Bathroom badly needs work as well as windows.

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“Renovation in Progress”

I stayed at this property for one night by myself in January 2024. I booked a two-double bed room through the IHG app even though I was only staying by myself due to it being somewhat cheaper than the single-queen that was also offered. Upon arrival, it was evident from the exterior that this hot... lisää

I stayed at this property for one night by myself in January 2024. I booked a two-double bed room through the IHG app even though I was only staying by myself due to it being somewhat cheaper than the single-queen that was also offered. Upon arrival, it was evident from the exterior that this hotel was extremely outdated, originally constructed in 1988. When I first stepped foot into the lobby a strong musty/humid odor hit me in the face. There are multiple signs throughout the hotel informing guests of ongoing renovations, according to the chart in the lobby only the pool area has been completed at the time of my stay. The way they are doing the renovations is by shutting down half of each of the five floors, literally. When you stepped off of the elevator the left side of the floor was sectioned off with plastic which I thought was a smarter approach than doing floor-by-floor. The room I was assigned was very dated as well as humid and musty. Everything in there screamed 1980’s and there is no way that it had ever been renovated within the last 20 years at least. I can't believe that IHG let their brand be attached to it with the sub-par condition it was in. However, I was able to make the best of my stay. I was able to eliminate the musty smell somewhat and eliminate a lot of the dampness by turning off the constant fan setting on the PTAC (A/C) unit in the room. I will give it to the housekeeping team though, even though the room was in pretty poor condition structurally; they kept it as immaculate as anyone could. The shower was good and I split comfortably, there were enough outlets for me to charge my phone and iPad, but there were no USB ports available. This hotel has a full restaurant and bar. I had breakfast in the restaurant, which was full-service; not a continental breakfast like a Holiday Inn Express or some Holiday Inn’s. The server whose name I do not recall was very nice and she was extremely attentive. Phillip, who was the cook was excellent; he had my food out in no time and it was delicious. I got the special that included two pancakes, two breakfast meat (I chose sausage), and two eggs, also of your choice. I got a coffee and an extra side of toast so it ran me about $16 which was a fair price for what I got, you're not going to eat at the Denny’s across the street for any less; plus the tip of course. I requested a noon check-out which was an hour past the normal 11 AM time. That was granted as expected and I departed without any issues. Overall, I enjoyed my stay but, the quality of the property was certainly lacking. With that being said, the staff was terrific throughout my entire time there. Hopefully, their full renovation will be completed soon; when that does happen, and I am in PSL again I will certainly stay again!

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