“Emergency stay!”

My condo flooded so i stayed here last minute! I was able to get a room right away! Upon entering the front desk staff was friendly, helpful and went above and beyond to help me! The rooms were immaculate! The beds super comfortable! They give u a variety of pillows to choose from ranging from so... lisää

My condo flooded so i stayed here last minute! I was able to get a room right away! Upon entering the front desk staff was friendly, helpful and went above and beyond to help me! The rooms were immaculate! The beds super comfortable! They give u a variety of pillows to choose from ranging from soft to firm! The bathroom was clean and easily accessible in the handicap room! I love the Dove products! There is a large flat screen tv that moves to whatever position is comfortable to you! There is a small refrigerator and microwave! Both spotless! There is even a remote control room darkening shade! The breakfast was good and had plenty of options. Also had a refrigerator stocked with yogurt, cream cheese, lo fat milk, chocolate milk for kids etc. The heated swimming pool was not warm or close to it. Within 15 minutes your lips r blue. The pool area and pool bathroom were clean. The pool deck was not textured and extremely slippery. My 3 yr old slipped and hurt her knee! Otherwise it would have been 5 stars. This hotel is close to everything! Plenty of restaurants and stores close by! I would highly recommend this hotel!

vähemmän

“No longer my favorite hotel in the area”

This hotel is starting to show its age. I've been staying here a couple times a year since it opened. In my latest stay, the mattress is wearing out, leaving my wife and I with backaches. The desk chair squeaks with the slightest movement, the floors are lumpy, the alarm clock is broken, and the ... lisää

This hotel is starting to show its age. I've been staying here a couple times a year since it opened. In my latest stay, the mattress is wearing out, leaving my wife and I with backaches. The desk chair squeaks with the slightest movement, the floors are lumpy, the alarm clock is broken, and the shower head sprays in odd directions no matter what setting it's on. The breakfast egg options were overcooked and tasted bad, even compared to standard HIE eggs, although there were plenty of other options. On the good side, staff were friendly and helpful, the room was clean, and the room HVAC worked well. (Chase IHG credit card benefit free nights were not available even though there were rooms available for purchase with points.)

vähemmän

“Tired”

This property is a bit run down and tired. My biggest complaint was the bed. They had some plastic cover over the mattress that made me sweat like a pig. (Perhaps a COVID cleaning protocol or they have quests ruining mattresses ) Needless to say, we did not get a good nights sleep any of the th... lisää

This property is a bit run down and tired. My biggest complaint was the bed. They had some plastic cover over the mattress that made me sweat like a pig. (Perhaps a COVID cleaning protocol or they have quests ruining mattresses ) Needless to say, we did not get a good nights sleep any of the three nights we were there. They also put a $100 charge on my card for "incidentals" that has yet to be refunded. We visit family in the area a few times a year. I doubt we will stay there again in the near future.

vähemmän