“Nice hotel - but our room had seen better days”

We stayed three nights for a family wedding. I generally like HIX properties - I equate them to Hampton Inns and they are a much better value for the dollar. The hotel was clean and pleasant. It is hidden away in a terrible location. You'll feel like you're driving through a maze to get to th... lisää

We stayed three nights for a family wedding. I generally like HIX properties - I equate them to Hampton Inns and they are a much better value for the dollar. The hotel was clean and pleasant. It is hidden away in a terrible location. You'll feel like you're driving through a maze to get to the location. Be warned that the parking lot does NOT circle the building. I especially like the abundance of carts in the lobby! The breakfast buffet had the normal HIX offerings. Satisfying, but nothing to write home about. Our room was clean and well appointed. The beds were very comfy. While we were generally pleased with our room (I'd stay there again), there were several shortcoming. The bottom line is that it looked as if the engineering/maintenance staff had been in our room for a while. Here are the things we found needing attention: - The bathroom sink faucet was very loose. It looks like the mounting nut needs to be tightened. The faucet wobbled and rocked every time we used it. - The bathtub knob was also very loose. Its tightening screw needed tightening in a bad way. - The toilet lid was cracked. I have mixed feeling about this issue. I was happy to see it had been glued back together and avoided having the whole thing go to the landfill. Still... - The hair drier was missing the safety screen on the back end. As a result, it kept sucking hair into the unit. My daughter lost a few inches of hair due to this beast! - The desk lamp wouldn't turn off at night. It stayed in a low illumination mode and flickered all night. The only solution was to unplug it. - There was a broken USB plug between the beds. Instead of two plugs, we had just one. We had to charge a second phone on the stand by the TV. - The door is far from soundproof. If anyone is talking in the hallway, it is if the door is open. There was a group with many small children in two rooms across from our room and they ran back and forth between the rooms all night. Given how little soundproofing there is in the rooms, make sure you get a room far away from the elevator. Otherwise, you'll be hearing ding ding ding all night long.

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“Pros and cons”

My husband and I stayed for three nights due to the location. I will first start with the pros. The staff was very nice. The room was clean and the bed was comfortable. The breakfast was good and they had plenty of options. Now the cons. I hate to write negative things but unfortunately it ne... lisää

My husband and I stayed for three nights due to the location. I will first start with the pros. The staff was very nice. The room was clean and the bed was comfortable. The breakfast was good and they had plenty of options. Now the cons. I hate to write negative things but unfortunately it needs to be done sometimes. We stayed in a room that was clearly under construction on the third floor. The key card had to be jiggled just so to unlock the door. Normally you just insert the card and wait until the light turns green (but not with this door) I do believe that it was the only room in the whole hotel that did not have a room darkening blind. Picture a light filtering shade that lets in light and I mean ALL the lights from the parking lot as well as the adjacent shopping center. Our room was lit up like daytime and did not make for a good nights rest. I did let the gentleman at the front desk know about this and he told me that our room was scheduled for blind repairs. The water pressure in the shower was very weak and it took a very long time to rinse out my long hair. The handles to the closet door were not attached very well and I was afraid that they were going to come off every time I opened it. The bathroom door handle was stripped because you could open the door with it being locked. The third floor ice machine was not working during the time that we were there. I had to go to the second floor for ice. The pool was closed for maintenance as well. This hotel also has sports teams staying there on Saturday nights. My husband had to tell the unsupervised children to quit running up and down the halls. Management all of this is on you! Check the rooms that are under construction and make sure that they are completely finished before renting them out. Tell the sports teams chaperones to not allow the children to be unsupervised. I would have given a much better rating had we not been given a room that was not finished.

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