“Beware the Extortionate Deposit Charges”

I have stayed at a few Hard Rock Hotels and generally I find them fun, well maintained, decent hotels. The Orlando Hard Rock is by far one of the best hotels I have ever stayed in and so when I was asked to find a hotel for my brothers stag do for May 2024 I suggested we could look at the Hard Ro... lisää

I have stayed at a few Hard Rock Hotels and generally I find them fun, well maintained, decent hotels. The Orlando Hard Rock is by far one of the best hotels I have ever stayed in and so when I was asked to find a hotel for my brothers stag do for May 2024 I suggested we could look at the Hard Rock. I got in touch direct with the hotel to make a booking for 15 rooms with breakfast. The total cost of this booking was circa £8000 for 3 nights over a weekend which I think is good value for money and still do. What I find hard to take is that at no point during the booking process and whilst paying was I made aware of the high deposit rates or indeed the need for a deposit at all. Once the balance was paid prior to arriving I was asked by email whether I wanted to essentially guarantee the whole booking myself (no thanks) or let each room sort their own deposit out. (This was the first time a deposit was mentioned). I opted to allow reach room to sort their own deposit out and I told all of those travelling that this would be the case. However, on arrival we were told that the deposit was a massive 125 euro PER NIGHT. That is 5,625 euro deposit for the whole booking. And by the way this is a proper debit made from your card it isn't a holding fee the money is actually taken. And then on check out you are told to expect it to take 7 days plus to get the money back. I find it absolutely hard to believe that their policy is not to explicitly inform people booking, especially when booking 15 rooms, that they expect this deposit on arrival. Having now returned to the UK I have asked the hotel to clarify when I was informed of this and their answer is to send me an online link to their 'legal advice' page which states the charge at the bottom. At no point was I sent this link, at no point would I have sought this link out and at no point was I made aware of this generally. We had a good stay at this hotel, I like it, it's not the best Hard Rock but it is a decent hotel and breakfast was good, generally clean and the staff are good. I just find the whole deposit shenanigans quite insulting. I wasn't going to write this review but since I seem to be consistently being told I am wrong (I am not) I have decided to try and warn others before booking. I am sure there are lots of people who wouldn't book were they to know the level of deposit required. It all just seems quite underhand quite honestly.

vähemmän

“Nice hotel but hot food not hot”

We stayed for four nights on half board with two other couples. We chose this hotel for the location which was excellent and our friends had previously stayed when it was H10. Our room was nice , pool areas nice especially the pool at the top. The thing that let it down was food that was on hot p... lisää

We stayed for four nights on half board with two other couples. We chose this hotel for the location which was excellent and our friends had previously stayed when it was H10. Our room was nice , pool areas nice especially the pool at the top. The thing that let it down was food that was on hot plate ( not so hot plate ) was never hot. This was the case at breakfast and evening meal. We did raise this with members of staff but it didn't change, the food served from here was never hot. The salads, desserts etc were great but if you want hot food then this isn't the place to go. Based on the food I wouldn't go back as there are lots of other hotels to choose.

vähemmän