“Lovely week”

We have just returned home from a week at this hotel feeling very relaxed. The staff in all areas from reception to restaurant staff were so friendly and helpful. Our room was clean and spacious and had a lovely view of lake Lugano. We did not pay to use the adult only spa but used the family spa... lisää

We have just returned home from a week at this hotel feeling very relaxed. The staff in all areas from reception to restaurant staff were so friendly and helpful. Our room was clean and spacious and had a lovely view of lake Lugano. We did not pay to use the adult only spa but used the family spa and sauna. We found the best time to go was after 6pm as it was quieter. The spa had sauna, steam room and relax area where children under 16 were not allowed. There are 2 outdoor pools which we did not try as they are not heated and also private beach area. We were on half board, the breakfast had so much choice. The evening menu changed each evening, we had to pay for our drinks. There is parking on site but it is chargeable. The staff are knowledgeable on places to visit.

vähemmän

“Beautiful resort on Lake Lugano!”

My husband and I stayed here towards the end of our 12 day trip and it was the perfect setting to wind down the trip. Lake Lugano is gorgeous and there is not one bad view from the resort. We hung out one day at the private beach and swam in the lake and rented the paddle boats for an hour, which... lisää

My husband and I stayed here towards the end of our 12 day trip and it was the perfect setting to wind down the trip. Lake Lugano is gorgeous and there is not one bad view from the resort. We hung out one day at the private beach and swam in the lake and rented the paddle boats for an hour, which I highly recommend. The restaurants were amazing as well and I highly recommend asking about reserving the Buddha pavilion for a private dinner for two- really romantic and you just can’t beat the views. If you want to check out Lake Como, it’s only about a 25 minute drive. This place is also great for families. We would definitely stay here again!

vähemmän

“Amazing stay!”

Can't fault the hotel, the staff or the location. Beautiful surroundings and little details like the staff giving us Prosecco for my boyfriends birthday as a surprise at breakfast was lovely. We drove from Milan malpensa airport via Switzerland that cost €40 for the toll roads so try to drive via... lisää

Can't fault the hotel, the staff or the location. Beautiful surroundings and little details like the staff giving us Prosecco for my boyfriends birthday as a surprise at breakfast was lovely. We drove from Milan malpensa airport via Switzerland that cost €40 for the toll roads so try to drive via Italy! Can recommend the walk they have a map for in the room. ( the first time we tried it we missed the turning and climbed the mountain but that was also good) Excellent restaurants 10 minutes away walking along the road and the hotel will make you reservations. Should be a 5 star resort Will definately go back

vähemmän

“When is a Lake view not a Lake view?”

After a long journey and drive and check in process, we were somewhat disappointed to find that the "Lake view (partially restricted)" as promised on the hotel's website was actually no Lake view (see pictures). All that is visible is a roof of a nearby property. Traveling with 3 children includ... lisää

After a long journey and drive and check in process, we were somewhat disappointed to find that the "Lake view (partially restricted)" as promised on the hotel's website was actually no Lake view (see pictures). All that is visible is a roof of a nearby property. Traveling with 3 children including a 18 month toddler I immediately raised this with the front desk. This is when we were offered as an alternative an inferior old apartment that was up 3 flights of stairs and had spiral stairs for the duplex room and a balcony totally unsafe for toddlers. Perhaps Wendy already knew we would not like it at all but at least she could claim that she tried! It was a complete waste of my time (after such a long day) to show me that unsuitable apartment in F Villa that was actually INFERIOR. Even more offensive was their offer of a refund for us to leave. Where on earth where we going to go at last minute? I really resent Wendy's attitude towards us and it really needs addressing as we still feel upset about this. I cannot fault the service and warmth from Lara, Valentina and Roberto who were very friendly. The resort is beautiful and stunning with so many things to do and enjoy from the beach and pools to the brilliant breakfast and kids club. It really is a treat. But if you are expecting to travel all the way here to wake up to Lake views - be warned - the website is misleading and the hotel staff will not help you.

vähemmän