“4 days stay”

The hotel it's amazing but unfortunately the jacuzzi took very long to be fixed and we had to call the butler service multiple times (to solve a simple problem, put the lid on the jacuzzi so we could fill it up). No one was able to solve the TV chromecast problem. Food and drinks were amazing suc... lisää

The hotel it's amazing but unfortunately the jacuzzi took very long to be fixed and we had to call the butler service multiple times (to solve a simple problem, put the lid on the jacuzzi so we could fill it up). No one was able to solve the TV chromecast problem. Food and drinks were amazing such as the room and outdoor space.

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“Mixed bag”

The good things 1st.hotel immaculate, staff very attentive.food amazing.ive never been to an all Inc where you get salmon or steak for lunch.theres 2 parts to the hotel and block 2 is where you can get food if you don't want to eat in the restaurant,it's does lovely burgers,chips etc. Now the ba... lisää

The good things 1st.hotel immaculate, staff very attentive.food amazing.ive never been to an all Inc where you get salmon or steak for lunch.theres 2 parts to the hotel and block 2 is where you can get food if you don't want to eat in the restaurant,it's does lovely burgers,chips etc. Now the bad You can book into the a la carte restaurants,however we kept being told they were fully booked,finally got in one night and it was almost empty.the food was such a disappointment too,tiny portions. The other thing that had a big impact on my sleep was the toilet light,if one of us got up to use it the sensor light came on and lit up the whole room,even if you closed the door the light still shone through the gaps. Getting served for drinks on an evening was a big problem,service very slow. Overall a pleasant stay and I would come back. One last thing is the only English TV channels are just the news

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“TRS - Just okay but definitely not 5 stars!!”

We were so looking forward to our stay at TRS Ibiza after staying at TRS Yucatan & experiencing only the best of the best luxury & amazing service. We come to Ibiza every year & stay in Amare every time but fancied TRS Ibiza for a change. Firstly on arrival at the hotel the lobby was chaos. We ... lisää

We were so looking forward to our stay at TRS Ibiza after staying at TRS Yucatan & experiencing only the best of the best luxury & amazing service. We come to Ibiza every year & stay in Amare every time but fancied TRS Ibiza for a change. Firstly on arrival at the hotel the lobby was chaos. We waited approx 30 minutes in a queue. Once at the front we were told our rooms weren’t ready as check in is at 3pm which is fine. We had to fill in lots of forms on a pad & were told once the rooms were ready we would receive a phone call so we could head up to the rooms to freshen up. After about 15 minutes at the front desk we had a quick change in the changing rooms available & headed out to the pool area. Disappointingly we did not receive a text nor phone call & our rooms were still being made up at 5pm when we revisited reception. We eventually got our rooms allocated to us just after visiting reception. The rooms are lovely. Spacious and done out very tastefully. We had a side sea view & the view from the balcony was a treat. Although, we soon released our room had not been cleaned nor made up properly as the previous guests Zara sandals had been left out & our bed sheets were badly stained. Reception were not bothered in the slightest and told us ‘ thank you ’ for handing in the sandals. We booked at the start of the year so were told about the wish list that unfortunately has been since ditched. We were told prior to our visit it would be honoured however it wasn’t. We asked about the spirits in our room which were told we are not entitled to as we are not signature level guests. First impression of the pool area looked okay until further observations were made. The pool area is clean. Plenty of sunbeds around the pool however not all sunbeds have cushions so we had our first afternoon laying on a plastic/metal sunbed. Looking around at the pool area noticing this gives off cheap Benidorm vibes & isn’t aesthetically pleasing. If you want a sunbed set an alarm as most sunbeds are already reserved from 8am in the morning. The so called butler service was non existent until our last day where the staff seemed to have increased and orders could be made from the poolside. Before this though there was hardly any staff around the pool & the few about only seemed to be collecting empty cups in. Observing the bar is a priority as the queues get ridiculously long. So catching a space at the bar is key to save you standing about waiting for drinks. The cocktail menu is okay. The TRS pink is a good choice but bar staff would only make this drink if there wasn’t a queue as it takes too long so they tell you they have ran out of cranberry juice. And unless you pay over the odds for the signature level your drinks are limited. Onto the food… We have stayed here for 5 nights & on all 5 nights have not been able to book into the alacart restaurants El Gacho and Helios as they have been fully booked. Signature level guests have priority in booking their restaurants so all non signature level guests get what’s left. After complaining that we were unable to try out the restaurants we got offered a table on our last night for 10pm which we didn’t accept as it was far too late for us to eat & able to enjoy. So this was a shame we didn’t experience this. The staff are wonderful in the Caprico restaurant. Two especially called Racqell & Carmen. They are both so wonderful & so attentive. Be prepared to queue at certain times for food. We went down for dinner quite early so we didn’t have to queue. Also the hotel tends to run out of food the later it gets. There is a good choice of food for breakfast, lunch & dinner. Mini cooking stations are available where chefs prepare food however they still place food under heat lamps & some food is then served cold. Breakfast especially where eggs benedict are rock hard after being sat under a heat lamp for so long. The mini cakes however are devine, best part of the food definitely. Another slight disappointment is only certain drinks can be ordered whilst dining in the restaurants. We tried on numerous occasions to order cocktails but were refused. Beer, wine, sparkling wine, sangria & soft drinks are available. The rooftop bar has a lovely view, especially at sunset. There are beds up on the rooftop but only signature level guests are allowed to use them. We had a nice break in the sun. Didn’t pay much as we got it on a deal with BA but if paid full price would have felt ripped off. The hotel lacks a vibe, good quality service & that bit of luxury we all desire, especially when booking a 5 star all inclusive plus. Our next Ibiza trip we will stick to what know & that’s Amare, they know how to run a hotel & bring that adults luxury with a chilled out vibe.

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“Lots to improve on”

Second visit to this Hotel and won’t be back until service improves in certain areas. The property is lovely and the rooms are great but a poor overall experience apart from the restaurant which is excellent in all aspects including staff and food quaility. Check in staff were disinterested and o... lisää

Second visit to this Hotel and won’t be back until service improves in certain areas. The property is lovely and the rooms are great but a poor overall experience apart from the restaurant which is excellent in all aspects including staff and food quaility. Check in staff were disinterested and our room wasn’t ready which was fine. I went back at 3pm to be told it still wasn’t ready ‘as the hotel was full last night’. Still no room or explanation at 4pm and left in reception for 20 minutes by the Manager. The only person who tried to help was a porter, I didn’t get his name but had gold thin rimmed glasses. He tried his best and just got blanked by the reception staff. Eventually got an upgraded room but could of been dealt with much better. The pool staff are rude and disinterested and do everything not to take your order, you literally have to walk up to them and stand in front of them. No option to get a drink from the bar as they are just making drinks for the limited pool staff and don’t acknowledge you are there so you feel stupid. Inside bar is better but way understaffed and the two guys just looked dead on their feet! Only positive is the restaurant - effecient, friendly staff and great food! Also had to chase housekeeping to clean our room. This place should and could be amazing but a lot of work to do.

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