“Lovely hotel with huge opportunity for improvement”

This hotel really does have exceptional potential. I would have rated it a 5* but for the fact that on a couple of occasions we had annoying issues which were, having said that, resolved when we mentioned them. All credit, and thanks, to Isabel and Sara. The one big opportunity for this property... lisää

This hotel really does have exceptional potential. I would have rated it a 5* but for the fact that on a couple of occasions we had annoying issues which were, having said that, resolved when we mentioned them. All credit, and thanks, to Isabel and Sara. The one big opportunity for this property would be to dramatically improve its breakfast offering. A better range of fresh fruit, better prepared and displayed, to include Papaya and other easily available more exotic fruits (these are available in local supermarkets). Nothing tinned should be offered....! Equally there needs to be better availability of a wider range of breads to include multi-seeded brown which we managed to have on only one of our seven breakfasts. Proper orange marmalade would be important too. This was only available on one day. Finally - the egg frying plate needs to be kept much cleaner, and operated at a slightly lower temperature, as we had burnt tasting fried eggs on a number of occasions. These were inedible. All small, but important, points to support what is otherwise a very good property with generally lovely staff. Thank you for our stay and we look forward to returning in September'24

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“Relaxing stay”

Lovely hotel, immaculately clean, fantastic staff, food choice and quality are excellent. Great for relaxing holiday, small choice of bars and restaurants on sea front, nothing in the town of el Castell, but mahon very close and easy to get to.

“Amazing views, rooms/service only 3 star, great breakfast food.”

This hotel look beautiful on the photos but the rooms are in very poor condition, we had a minor leak from the room which has been there long enough to rust the wall light and a very scruffy shower, We didn't mind the open plan bathroom but it may not be to everyones taste, you can hear each othe... lisää

This hotel look beautiful on the photos but the rooms are in very poor condition, we had a minor leak from the room which has been there long enough to rust the wall light and a very scruffy shower, We didn't mind the open plan bathroom but it may not be to everyones taste, you can hear each other use the toilet. It is quite a noisy building. There was loud music until after 4am one night. The staff are extremely friendly/helpful but the service is very inconsistent. The view from the rooftop is AMAZING. Decor in the foyer and bars is nice. With some service tweaks and a room refurb I would return but it is currently way over priced. There were similar complaints from other guests in more expensive rooms. The restaurants in Cala Font just around the corner were excellent.

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“Garry and Alison June 2024”

My wife has stayed here three times before and always raved about it so wanted me to sample the delights. Upon arrival we were told the blue bar was open until midnight for a drink. This was only open on a friday and saturday evening. It previously did food during the day. Not now. The blue bar i... lisää

My wife has stayed here three times before and always raved about it so wanted me to sample the delights. Upon arrival we were told the blue bar was open until midnight for a drink. This was only open on a friday and saturday evening. It previously did food during the day. Not now. The blue bar is on the 5th floor so after relaxing in the sun we had to go down to the pool area on ground floor to grab some lunch 1st evening they ran out of steak and vegetables in the restaurant,. We had half board but only ate evening meal twice. Breakfast was pretty good. All the hot tubs on the top flor were cold after being told that three were warm ! The hotel is good but was very busy when we visited which make it seem that it was understaffed at sometimes. I would recommend bed and breakfast stay and eat down at the port or local restaurants or travel to mahon where there are some lovely places to eat. The hotel is in a lovely position but my wife was disappointed as previously the food has been excellent. I would stay there again but to be 5 Star would have to be improved back to its previous highs

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