“Not a 5 star hotel”

The location of the hotel is good and almost in the city center. Some floors have been renovated, but some floors have not been renovated yet, and the rooms on these floors need to be improved. Room service can be better and faster than the current state. Breakfast is acceptable but could have more… more

The location of the hotel is good and almost in the city center. Some floors have been renovated, but some floors have not been renovated yet, and the rooms on these floors need to be improved. Room service can be better and faster than the current state. Breakfast is acceptable but could have more variety. The very big and strange problem of this hotel is that the staff can't speak English at all, which is a shame for a hotel that claims to be 5 stars. In general, this hotel is average and mostly 4 stars.

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“The Stickiness of The Walls Was Off-Putting”

Wherever the walls were wood in this room, they were all sticky. Don't know what it was from, but it was gross. Ignoring the walls though, the view of the city from the room was quite nice, the colorful pleated wall hanging behind the bed was pretty and we loved, loved the bathroom amenities and pi… more

Wherever the walls were wood in this room, they were all sticky. Don't know what it was from, but it was gross. Ignoring the walls though, the view of the city from the room was quite nice, the colorful pleated wall hanging behind the bed was pretty and we loved, loved the bathroom amenities and pillows (some quite quirky to us "foreigners") offered here. Turquoise bath salts, horse lotion, bamboo salts hand sanitizer, chrysanthemum, buckwheat or cassia seed pillows, a wooden fine-toothed comb, etc (check out my photos). The bed was extremely comfortable, as was the case at all of the hotels we stayed at during our 13 day trip to China. The TV is behind a painting, the bathroom is separated from the bedroom by an opaque window (typical all over China), the lights go off/on and the window curtains automatically open and close when you put/remove the room key card in its holder, and the breakfast (smoked fish, made to order eggs, soups, tofu dishes, fat bacon, red bean and other bean dishes, congees, toppings for everything, etc.), served in an elegant dining room, is huge and beautifully presented. Although we packed bathing suits, we were very disappointed that the pool was closed for renovations. There are beautiful plantings in the modern, multi-story lobby.

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“Weird”

While the location is extremely convenient via metro (a stone throw away from Feng Qi Lu metro station), it doesnt have a designated lane for car pick up and drop off. Each time is a game of luck for smooth pick up and drop off. Kudos to patient drivers though! Near night market. And who on earth… more

While the location is extremely convenient via metro (a stone throw away from Feng Qi Lu metro station), it doesnt have a designated lane for car pick up and drop off. Each time is a game of luck for smooth pick up and drop off. Kudos to patient drivers though! Near night market. And who on earth puts a family room on a smoking floor? Asked to switch floors as I have 2 young kids and the adults dont smoke as well but was rejected with ridiculous reason that other family booked earlier than us? but we already checked in ... Duh!

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“A Bit Worn But Adequate”

Our Chinese host told us that this was the first hotel in Hangzhou to accommodate foreign visitors; as reviews indicate it's now worn and dated and shows its age. Some light fixtures didn't work, the thermostat didn't work and the room was too warm, and the bed was the worst we experienced of the … more

Our Chinese host told us that this was the first hotel in Hangzhou to accommodate foreign visitors; as reviews indicate it's now worn and dated and shows its age. Some light fixtures didn't work, the thermostat didn't work and the room was too warm, and the bed was the worst we experienced of the five hotels we stayed in during our travels through China. There is no convenience store selling sundries on site, only a vending machine in the lobby. I would not recommend this hotel.

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