“Birthday celebrations with friends”

We have just returned from our 5th visit to the hotel with our friends for his birthday. We had another amazing holiday, staff fantastic as always. Hotel is in a great location near the beaches and bars. Food excellent, always something for everyone. Service throughout the hotel is great. Looking... more

We have just returned from our 5th visit to the hotel with our friends for his birthday. We had another amazing holiday, staff fantastic as always. Hotel is in a great location near the beaches and bars. Food excellent, always something for everyone. Service throughout the hotel is great. Looking forward to returning soon.

less

“Good Location and nice (but not great) Hotel”

Didn't start well. We booked two rooms and emailed the Hotel in advance to ensure rooms were next to each other and had two single beds close to lifts as mother in law and sister in law were holidaying with us. On arrival our room was fine but no water in the fridge, the other room had a double b... more

Didn't start well. We booked two rooms and emailed the Hotel in advance to ensure rooms were next to each other and had two single beds close to lifts as mother in law and sister in law were holidaying with us. On arrival our room was fine but no water in the fridge, the other room had a double bed and the key card socket was broken so nothing worked in the room and again no water in the fridge. Went to reception who initially denied we had emailed and said no other rooms available. However when we showed them the email correspondence back and forth they suddenly were able to offer another room although moving our family from room 371 to 314 was too far really. I think the reception staff need a bit more training as they didn't mention that there should be a bottle of water in the fridge of each room on arrival and that after use that bottle should be refilled from the water station near the bar. Usually in the Hotels we have used the cleaning staff leave water every day. Same with the pool towels and the room safe, unless you asked the specific question no information was volunteered. However the upside was there was no deposit charge for the towels or safe. The hotel was nice and clean overall and the buffet restaurant had plenty of choice for all of us including my wife who has Coeliac disorder. The Bistro / snack bar was a high light offering good food choices and ultra quick service from 10 until 4. We spent most of our time on the roof terrace where the Balinese beds and small pool complete with bar were situated. One suggestion to the Hotel would be to add a snack bar or cart so you don't have to leave to eat. The outside pool area was also good and close to the larger bar and the Bistro / snack bar. We were able to use the Al la Carte restaurant in the evening once during our stay (free for every 7 day stay) which is actually the Bistro so again food was very good and served quickly. Entertainment wasn't brilliant mainly tribute singers & although quite good , would have liked to see a few shows during our 10 day stay as well. The stage area is in the lounge with the larger bar at its opposite end which constantly had long que's and as you are only allowed to order two drinks each never reduced, probably need more staff although during our stay we were told the Hotel was only half full so from this month it will probably get a lot worse. Location is very good with a short walk to the beach and very close to a good selection of shops to suit all tastes.. All in all a pleasant stay but hard to ignore the small problems we encountered which were all minor in isolation but added up to a less than perfect overall experience.

less

“What a holiday!!!!”

Just arrived home from a fabulous week here as a family all inclusive the hotel is beautiful, the rooms are very comfortable and clean. Food, there is a good selection of salads and cooked food, some freshly prepared in the dining room. Ice creams round the pool are also included all day. Great ... more

Just arrived home from a fabulous week here as a family all inclusive the hotel is beautiful, the rooms are very comfortable and clean. Food, there is a good selection of salads and cooked food, some freshly prepared in the dining room. Ice creams round the pool are also included all day. Great choice of drinks and mainly branded. The thing that made our holiday above all else was the entertainment team, every day at 12 aqua aerobics, kids club for an hour every afternoon, pool and darts tournaments and water sports (water polo and volley ball), into the night where there is always something like bingo or quiz and a singer. Ali, Milan and Marcus made us all laugh, kept us entertained and were so good with our 5 year old girl. The only constructive feedback I would give is more selection on food at lunch and tea for kids (she lived off pizza and pasta for the week). Also they have a 2 drink per person policy at the bar, some nights it could take up to 10 mins to get served) Overall a really great time had by all here.

less

“Great location”

Great location. The hotel was very good, lovely buffet with a great choice, staff were all friendly and very helpful. The room unfortunately had some issues although we id not report the issues. The room was a little tired and would benefit from freshening up. Clean and tidy. Great facilities at ... more

Great location. The hotel was very good, lovely buffet with a great choice, staff were all friendly and very helpful. The room unfortunately had some issues although we id not report the issues. The room was a little tired and would benefit from freshening up. Clean and tidy. Great facilities at the hotel, never worried about a sunbed as plentiful, lots of different zones for you to spend your time. Overall fab holiday and would like to return.

less