Description
Facilities: The hotel has 416 non-smoking rooms, which are located on 5 storeys and are reachable by 6 lifts. The friendly staff at the reception desk are happy to answer any questions. A currency exchange service, a playroom, a car hire service, a laundry service, a conference room and a roof terrace are available. Wireless internet access (no extra charge) allows guests to surf the internet a... more
Various dining options are available, including a non-smoking restaurant, a breakfast room and a bar. Breakfast, lunch and dinner are available. Staff are also happy to provide children's meals. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.
- Services
- 24-hour reception
- Kids' club
- Kids´ club
- Children’s pool
- Sun terrace
- Towel service
- Entertainment
- Live music
- Entertainment for adults
- Gym and SPA
- Wellness area with massage service
- Turkish bath
- Sauna
- Additional services
- Lift
- Wi-Fi
- Free Wi-Fi in public areas
- Bars
- Coffee shop
- Restaurants
- Buffet restaurant
- Swimming pools
- Children’s pool
- Sunbeds
- Adults-only outdoor pool
- Garden area
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Deposit:
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- General
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- Administration fee
Good to know
About the deposit
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Very good
Based on 3721 reviews
Location
Noise
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 3721 TripAdvisor reviews
N
nyreecollinson
24/05/2024
“Excellent food in poolside A La Carte”
Fantastic location. Little kids play park just opposite. Try the food at the A la Carte by the pool at lunchtime. Couldn't believe it was included in the All Inc package. Such good choice. Family of ducks with ducklings waddling round the pool side.
S
stewartjohnstone27
Glasgow, United Kingdom
23/05/2024
“Santa ponsas crown jewel”
This hotel is absolutely amazing, friendly and helpful staff, food and drink is absolutely faultless, if I could sum up our holiday in one word it would be perfection!!!! Thank you all at zafiro rey don jaime. We will be back very very soon
M
msmairead
21/05/2024
“Dublin and Belfast do Santa Ponsa”
A few of us went on a couples holiday for 4 nights. I couldn't fault our stay. We went all inclusive and it was really worth it. The hotel was spotless, the service was excellent and the staff were very friendly and always helpful when you needed them. I would definitely recommend this hotel and ... more
M
Matt M
20/05/2024
“Excellent Option”
This was the fourth year running we have stayed and will continue to return. Every single member of staff we have come across in four years cannot to enough to help, every single one a credit to the hotel. The food options are better than we have experienced in 5 Star hotels in the Caribbean an... more
L
leehawkins040
22/05/2024
“Family Holiday”
We have just been for a 10 day break which I upgraded to the family room at a considerable cost to find that a camp bed had been put in our room for my 14 year old son who’s feet hung over the end ( photos to prove this) . It was our fifth stay at the hotel and it will be the last! Average time a... more