“Viva Vik”

Having read previous reviews we were not disappointed, a good all round hotel which we would not hesitate to return to. Only slight negatives were breakfast and the lack of fully operational water boiler and only 1 toaster which resulted in some queues. A toaster had become faulty but there did... more

Having read previous reviews we were not disappointed, a good all round hotel which we would not hesitate to return to. Only slight negatives were breakfast and the lack of fully operational water boiler and only 1 toaster which resulted in some queues. A toaster had become faulty but there did not seem to be a back up which was puzzling. The egg station was another area which could be improved with 1 person making omelettes and fried eggs and servicing the bread station which at peak times resulted in a 2 or 3 minute wait to get served and the eggs were a bit hit and miss and you needed to pick the best ones. The dining area overall was o lovely environment and service was good and lunch and evening meals were of good quality and enough choice. Room service was fine and the rooms were clean and all facilities worked. Entertainment was varied and depending on your choice was reasonable enough but the Chinese act was outplayed years ago and lacked any real quality. The drinks were of good quality but when you went through the drinks menu some drinks were not available although within the price range of the ones included? The beers were lager based and no real ale or John Smiths type beer were available. The mixers were pump but if you asked you could get bottled mixers but you needed to ask as they were not offered freely.

less

“It could be a great hotel if they modernised it , too old needs a update”

Needs updated, very old & tired, rooms need updating, too much dark wood. entertaimment room very old, needs modenised, the entertainment acts old & bland. hotel is more for older generation, too much dark wood, needs to be modenised But cant knock the food, food was amazing, staff friendly... more

Needs updated, very old & tired, rooms need updating, too much dark wood. entertaimment room very old, needs modenised, the entertainment acts old & bland. hotel is more for older generation, too much dark wood, needs to be modenised But cant knock the food, food was amazing, staff friendly Just the hotel needs a update to be more modern think after been there for 50 yrs it needs to be modern

less

“Disappointing second visit”

We stayed here 2 years ago, roughly the same time of year. We returned, as the hotel is in a great location, and we had good service etc. Sadly the same could not be said this visit. For a hotel of this location, it really does need to be updated. We were in room 4701, and it was in serious need ... more

We stayed here 2 years ago, roughly the same time of year. We returned, as the hotel is in a great location, and we had good service etc. Sadly the same could not be said this visit. For a hotel of this location, it really does need to be updated. We were in room 4701, and it was in serious need of refurbishment. The ceiling in the bathroom had been lifted in one corner leaving a huge gap, and had been wedged open with a piece of wood. The light by the side of the bed was hanging off the wall! The shower curtain was horrible, and the mattress had collapsed on one side. This said, when told them, they did put things right, apart from the mattress and shower curtain. The service in the restaurant was not as good as before. We were all inclusive, and it seemed to us that they would rather serve those who were half board as they paid for drinks, and therefore the staff were more likely to get a tip. When we asked for drinks, we were told ‘momento’ then they served other diners. As it was so hot, the no shorts at dinner time rule was lifted, but we saw people come in from the pool still in pool gear for an evening meal, so standards are not always upheld. The WiFi is abysmal! It didn’t work in our room at all and was very much hit and miss everywhere. If you need WiFi, you may want to think of other options if you stay here. The clientele of this hotel have an average age of 50 + so if you’re looking for party central, look elsewhere. There were families with children here, but not many. Evening entertainment was ok, and there were daytime activities should you wish to take part. If you’re there on a Sunday get the bus to Costa Teguise market….be prepared not to queue for the bus, as it’s a free for all!!! If you’re want a giggle, go to the crazy golf opposite the hotel, great fun! The hotel is kept clean, and the lady that cleaned our room, was quick, efficient and friendly. We went with friends and had a good time, but will probably not return again.

less

“Return visit to Lanzarote”

Hotel looks good from the outside and the reception however beyond that the hotel has not been updated in a number of years. Hotel decor seems dated and very old fashioned and doesn’t look to have kept up with similar starred hotels in the area. Rooms were very clean but again in need of modern... more

Hotel looks good from the outside and the reception however beyond that the hotel has not been updated in a number of years. Hotel decor seems dated and very old fashioned and doesn’t look to have kept up with similar starred hotels in the area. Rooms were very clean but again in need of modernizing. It’s a bit crazy this day in age that there’s no kettle in the room unless you have a “gold level” status and that the fact the fridge is €10 to be opened in case you try and leave water in there instead of buying it from the hotel. The bar area is in dire need of a face lift and more staff to be available for drink orders. The entertainment is also lacking severely and the acts feel dated and no engaging with the guests. The lack of card payment facilities in this day and age is also a disgrace. Everything is either cash only or else to be added to the room charge. What hotel doesn’t accept card payments? The restricted drinks menu and lunch menu at the “pool bar” is also a joke. Some of the alcohol is poured from a jug into a pint glass and then topped up from the tap. Unsure why this is the case but the drink doesn’t taste the same. The lack of bottles of alcohol or pints of alcohol is also dismal. For a hotel with such large percentage of English speaking guests, the staffs level of English at times was also questionable. Overall not the best place to stay and sadly will not be returning to this hotel due to the lack of investment in the basics. Other hotels on the island offer more for the same or slightly higher price but would seem the Vik San Antonio is not keeping up with modern times

less