“Quality of the stay.”

The hotel staff was great! The hotel is located in a wonderful area close to all. The breakfast was good. Basically same breakfast every day. Not too kid friendly. Would suggest adding a waffle maker. The only thing I did not enjoy from our stay is that they control the A/C. It was still winter, ... more

The hotel staff was great! The hotel is located in a wonderful area close to all. The breakfast was good. Basically same breakfast every day. Not too kid friendly. Would suggest adding a waffle maker. The only thing I did not enjoy from our stay is that they control the A/C. It was still winter, temps were in the 40s F but they had the heaters on all day even when Temps were in the 50s. It felt like 90F. Their solution to freshen the room was turn off air, open windows or they bring a fan. You actually need both. I heard many hotels do this, but at least put the heater at room temperature of 75F. Some rooms are pretty small compared to others. The tubs are also high. I fell to the floor hard coming out because I had to somewhat climb out. I am not a very tall person. There is no bar to help you get out. The doors are glass and you have to be careful. Some rooms have the door stopper right in the middle of the floor, so if you forget its there, coming out of the bath is quite dangerous and you could easily trip. The bed’s were a bit on the hard side and a bit uncomfortable. No fridge in the room. To get ice you need to ask front desk. Would I stay here again, not sure. Although it was perfectly located, the stay was not what we expected. The staff though from the front desk to housekeeping were amazing!!!

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“Great location is about it”

I had a stay here for a couple of nights on a stopover in Madrid. The location for tourists is excellent. Could not be better for a short sightseeing break. I would rate this hotel as 3*. The breakfast offering was not impressive and the dining room was really crammed with people at breakfast. Th... more

I had a stay here for a couple of nights on a stopover in Madrid. The location for tourists is excellent. Could not be better for a short sightseeing break. I would rate this hotel as 3*. The breakfast offering was not impressive and the dining room was really crammed with people at breakfast. The lobby is small and there are only two lifts that are slow and are original in this old building. I found it often quicker to use the stairs. I had a room overlooking Gran Via on a high floor and even so there was a lot of street noise. Someone else had a 3rd floor or similar, and there happened to be a huge Palestine march along the street which was extremely noisy. The rooms were basic. A double bed is two singles together. Bare floors, all a bit basic. And I had actually had an upgrade but this must have been just to a higher floor. AIr con didn't really work. Don't come here expecting something more than basic otherwise you would be disappointed. There are plenty of other hotels nearby you might find better value and certainly more relaxing.

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