“Large Room but Noisy at Night”

We had a junior suite on the 3rd floor facing the small street for 2 nights which was spacious and well appointed. We were genuinely surprised at how big the room was and very happy to have a few kitchen implements to use. However there is noise at night emanating from the nearby bars which may aff… more

We had a junior suite on the 3rd floor facing the small street for 2 nights which was spacious and well appointed. We were genuinely surprised at how big the room was and very happy to have a few kitchen implements to use. However there is noise at night emanating from the nearby bars which may affect your sleep if you don’t wear ear plugs like me. The rooms at the back would be better as while there was a small balcony on ours, we didn’t use it. The bathroom is quite small but adequate. Staff are very friendly and helpful as previous reviews have stated. Luggage storage and having a kettle in the room were key factors in choosing this hotel plus the area which is great. If not for the noise at night I would give it 5 stars as would stay here again in a room at the back.

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“Central, quiet and excellent access to the old town.”

Excellent location, central to their old town and walking distance to a huge selection of restaurants, cafes, tapas places and one or two floor shows. My room was on the top, 4th, floor and was an attic style which suited me. No view as such, but a huge amount of space, some of it unusable, due t… more

Excellent location, central to their old town and walking distance to a huge selection of restaurants, cafes, tapas places and one or two floor shows. My room was on the top, 4th, floor and was an attic style which suited me. No view as such, but a huge amount of space, some of it unusable, due to the inclination of the attic. Morning breakfast can be included for 9euros. It is a simple fare, coffee, juice, croissant and a crisp bread roll, yoghurt, cheese and some olive oil. Plenty for me and delivered to your room. There is no restaurant or meals area here. Stay away from 403 if you can, directly opposite the staff work room and food prep area. it also received laundry deliveries at all hours and will wake you up, if you are a light sleeper. The staff are pleasant and responsive. I will stay here again.

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“Great location, disappointing interaction.”

The hotel is in one of the BEST locations for seeing Madrid. The rooms were fine, and most of the staff was great. The rating was hurt by a woman working the night shift. She had locked the front door before nine (four-star hotels should never have a locked door) and it took her a good five to t… more

The hotel is in one of the BEST locations for seeing Madrid. The rooms were fine, and most of the staff was great. The rating was hurt by a woman working the night shift. She had locked the front door before nine (four-star hotels should never have a locked door) and it took her a good five to ten minutes to answer our ringing and ringing of the door. When she did arrive she was very agitated, never spoke a word, tossed us our keys, and walked back upstairs away from the front desk. A perfect example of how one employee can ruin a business. That said good value and a great location.

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