All staff have been specifically trained in safety and hygiene protocols to understand, identify and respond to COVID-19.
Inspections and audits are regularly carried out by external companies to guarantee the correct implementation of the new measures.
Staff have personal protective equipment (masks and gloves).
Constant control of the health of all hotel staff.
New figure of the safety manager, who will guarantee compliance with the adopted measures and will also be available to help guests and answer their questions.
Hotel-wide information signs with safety and hygiene measures.
Updated information on safety and hygiene measures will be displayed on digital notice boards installed in the hotel.
All information and updated details of the hotel will be available at all times on its digital platforms (website or mobile app).
Capacity control in reception to avoid crowds.
The hotel will guarantee social distancing between guests in reception.
Safety markers have been installed in reception to ensure compliance with social distancing criteria.
Thorough disinfection of reception area and everyday items with approved products.
Installation of protection screens for the safety of staff and guests.
Hand sanitiser dispensers around reception for guest use.
Personal protective equipment available to guests.
Online check-in available on the hotel's digital platforms.
The hotel will control capacity in public areas to avoid crowds.
The hotel will guarantee social distancing between guests in public areas.
Safety markers have been installed in public areas to ensure compliance with social distancing criteria.
Thorough disinfection of public areas with approved products, paying particular attention to the most touched objects.
Hand sanitiser dispensers in public areas for guest use.
The hotel will monitor capacity in restaurants and bars.
The hotel will guarantee social distancing between guests in restaurants.
Installation of safety markers to ensure compliance with social distancing criteria.
New takeaway service for guests to enjoy food in their room.
Assisted buffet where qualified hotel staff will be responsible for serving for the guest in order to reduce contact.
Stricter room cleaning service.
Disinfection of surfaces and furniture with approved products, paying particular emphasis to the most used areas.
À la carte minibar.
New protocol for the collection and washing of textiles in line with all hygiene recommendations.
Disinfection and sealing of frequently used items after cleaning the room.
Removal of paper items (magazines and brochures) from the room to reduce contact surfaces.
Removal of non-washable accessories in rooms to reduce contact surfaces.
Capacity control around the pool.
Rearrangement of sunbeds and furniture to guarantee social distancing around the pool.
Capacity control at sports facilities and gyms.
Booking system for certain facilities and services to control capacity and availability.