Description
Facilities: The hotel has a lift and features 385 rooms. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests… more
Meals: Various dining options are available, including a restaurant with air conditioning, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu.
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dance hall
- Disco / DJ
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Indoor pool
- Iron
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Poolside huts
- Postal service
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Terrace
- Wake-up call service
- Water slide
- Wedding service
- Children
- Babysitting service
- Childcare
- Kids' playground
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Restaurant guide
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Table tennis
- Tennis court
- Water park
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Check-in from: 2.00 pm h — Check-out before: 12.00 pm h
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 1055 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 5 featured reviews out of 1055 TripAdvisor reviews
F
Freedom01040205854
14/03/2026
“BEST HOTEL TO STAY IN SURABAYA”
Always the best place to stay! The room was very clean, the hotel itself feels so fancy and elegant, and the breakfast was absolutely delicious with so many great options to enjoy in the morning. A special thanks to Evelyn, Frisca, and Ivana for always giving the best service and such a warm welco… more
A
Arun S
23/01/2026
“Best 5 star hotel”
Special thanks to beautiful girl, Sharron for her outstanding service. She really pay attention with my family. The room, facilities, and food are also wonderful. I will definitely come back and would love to be assisted by her again.
H
Hotguy6969
Sydney, Australia
21/01/2026
“Shangri-La is Always in My Heart”
Room 1709 here… Hey 👋 Abigail, Dila, Meyla, Evelyn, Lestari, GIRO, wanted to personally express my deepest appreciation for the extraordinary care and warmth I have received during my stay at Shangri-La Surabaya. I must admit I have become truly obsessed (in the best possible way) with the incredib… more
5
586rianj
08/01/2026
“Thankyou Mrs Agustina Shangri-la Surabaya”
First time staycation at Shangri-la Surabaya with family we have very nice experience from check in until check out. Great location at Surabaya, the room was clean and nice atmoshphere at lobby and also restaurant. Thankyou Mrs Agustina ( FO) who help me for checkin and book new year eve dinner… more
E
eriadrian
07/01/2026
“An oasis in busy Surabaya”
Find this hotel the second home when visit Surabaya for business trip. Friendly staff, exquisite service and relaxing ambient.