“Very Spacious, Luxurious & close to Transit.”

I stayed at the Rhino Hotel in Kyoto for 3 nights from March 27 to 30. Out of the hotels I stayed in in Japan this was the absolute best. I only experienced one major issue with this hotel (more on that later). The room we were assigned was so large I was blown away with how much space we had. Th... more

I stayed at the Rhino Hotel in Kyoto for 3 nights from March 27 to 30. Out of the hotels I stayed in in Japan this was the absolute best. I only experienced one major issue with this hotel (more on that later). The room we were assigned was so large I was blown away with how much space we had. There were two double beds & two sofa beds if needed. The bathroom was incredible with a huge bathtub & an amazing shower area with a waterfall and handheld shower head. Quite simply the room was exquisite with coffee/tea provided, a smart TV to access Netflix, YouTube or Amazon Prime & there's even a Bose speaker system in the ceiling as long as you have a auxiliary cable. The hotel is in a great location too as it's about 150 metres from the Saiin subway station so we were able to access all of Kyoto's tourist spots easily. I loved everything about the Rhino except for one thing. Throughout my two week stay in Japan I was able to utilize the hotel's services for sending my luggage through third party transport services like Yamato Transport. I did this from Narita Airport to Tokyo, Tokyo to Osaka & Osaka to Kyoto. Upon check out on March 30 I did the same with the front desk with three extremely pleasant associates helping with the paperwork as I wanted my bags shipped from Kyoto to Narita by April 1 which was my departure date. I even showed the desk clerks my flight information & figured there would be no issues. I received a rather strange email from the Rhino on the evening of March 30 asking me for my flight info or they would not be able to send my bags out as there were three of us there were 3 luggages. So I replied back 90 minutes later with my flight info with no response assuming everything was ok. As I arrived in Narita on April 1 in Terminal 3 I went to Yamato Transport to pick up my bags & received a note to call the hotel. The hotel never sent out my luggage citing they never received my flight info even though 3 associates & an email were sent to the hotel. So the hotel agreed to send my luggage to Manila, Philippines which was my next stop as of writing this review on April 12th. I have not received my luggage yet. It's unfortunate that a mistake like this has left a bad taste in my mouth. I attribute this to a major miscommunication, but to have something important like my personal belongings be missing for two weeks is unacceptable. I've never experienced anything like this throughout my travels & had no other issues with any other hotels in Japan. I won't give the Rhino a bad rating because it was a wonderful stay. But I hope the Management there understands what kind of an inconvenience they put me through.

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