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nice experience. Certainly coming back. Will definitely recommend my family and friends. The location is excellent. Very close to all essentials in the city. Very happy

“Trouble accessing kids under 12 eat for free offer in ' Autumn's deal”

Hotel staff having to be persuaded to honour 'Autumn' deal of kids under 12 eating for free(detailed below), otherwise spacious room with good, clean, comfortable facilities in handy location. Disappointed with response from SOME hotel staff when wanting to take up kids eat free in 'Autumn' deal... more

Hotel staff having to be persuaded to honour 'Autumn' deal of kids under 12 eating for free(detailed below), otherwise spacious room with good, clean, comfortable facilities in handy location. Disappointed with response from SOME hotel staff when wanting to take up kids eat free in 'Autumn' deal. On prior evening had to show staff deal as per hotel booking portal to book free Buffett breakfast for next day for 2 kids, with 2 paying adult guests. Next morning restaurant staff Tiffany? flatly refused kids eat free and marched off to reception desk where reception staff Sarah? also asserted that only kids under 3 eat for free. I asked why she was disbelieving customer and asking customer to prove kids under 12 eat free option. She said it was 'a discussion' to which I replied I had already discussed and established that kids eat free deal the previous evening and that hotel staff need to know or find out specifics of deal rather than ask customer to prove over again what they saw in hotel reservation portal. Eventually the kids eat for free was honoured after multiple conversations. Should do better. Buffett at $22 pp for hotel guests was quite satisfactory and other staff were polite, even friendly and it enabled our family to go to Anzac dawn service just up St Kilda Road.

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“Conveniently located just outside CBD”

We really enjoyed the stay there. The check-in process was quick and easy. The staff was very helpful. The hotel and the rooms were clean and tidy. The rooms were reasonably big enough and had a desk and chairs. The cupboard spaces were limited considering ours was a 2 x double bed room. The beds... more

We really enjoyed the stay there. The check-in process was quick and easy. The staff was very helpful. The hotel and the rooms were clean and tidy. The rooms were reasonably big enough and had a desk and chairs. The cupboard spaces were limited considering ours was a 2 x double bed room. The beds were very comfortable and the linen were clean. Toilets were also clean and essentials (e.g. soap, shampoo, conditioner, body lotion etc) were provided. The towels were clean too and were changed daily. Toilets do not have locking facility which may be embarrassing sometimes if children are with you. The gym though is small, is sufficient for a short trip. The swimming pool was unavailable as it was undergoing renovation. The hotel has an underground parking space which costs $19 for 24 hrs, but valid only until 11:00 am on your checkout day. There are lots of parking space just outside of the hotel (and normally not fully occupied) which is free from 6pm to 8am and with max stay of 4 hrs outside of these hours with a payment of $4.15 per hr. Public transport is available just few minutes away from the hotel. The hotel though just outside of the CBD and with good views, is away from the crowd & noise and is very comfortable for a family. However the sound proofing of the rooms are not up to the mark and you can easily listen to others in adjacent rooms.

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“Over all ok”

Good value for money, spacious rooms, however didn’t like the foam pillows, horrible to sleep on and only two sheets on the bed which made nights very cold. Good location.