“Fantastic”

Really enjoyed the hotel for the week we were here. Francisco was lovely and kind throughout the whole trip and had no problem with any drink. Jairol kept us busy with games and bingo and kept the enjoyment through the night really made our holiday.

“Not finished, not a 4*”

Below average, not poor. Not a 4* This hotel is listed to be a 4*, I would call this aspirational at best. Some of their signage (the new stuff) has ****, whereas the information in guest bedrooms & on other signage (sugars) say 3*. So I'm a little perplexed how I was sold this as a 4*. I d... more

Below average, not poor. Not a 4* This hotel is listed to be a 4*, I would call this aspirational at best. Some of their signage (the new stuff) has ****, whereas the information in guest bedrooms & on other signage (sugars) say 3*. So I'm a little perplexed how I was sold this as a 4*. I do not feel this hotel is a 4*, even with the illusion of "how it could be" when the current renovations are complete. - The grounds are way too small for room capacity, including the bar/entertainment space, outdoor space, and dining room. I can only imagine how overcrowded these spaces would be if the hotel was booked at capacity. Check in- The check in process was easy, yet emotionless/ bleak - no smiles, no welcome drink, just the room number and silly piece of paper which we were told to bring to EVERY dining experience (just take a photo, it's so much easier). The clocks behind check in clerk really need a new battery - considering how much work needs doing to the hotel, the little things i.e. a clock showing the right time really do go a long way. The aircon in my room didn't work, so the maintenance guy came up and confirmed it was broke, so we had to change room. No apologies/ condolences from front desk, I also paid more for a frontal sea view, the 2nd room had much worse view and no compensation was offered. Rooms - the rooms were fine, but not great or new feeling. Recently modernised, yet details missed. Our smoke alarm was covered in duct tape still from the recent paint job, and I'm pretty sure it was unusable because of this. We had 2 balcony chairs, other room same party had 1 & a very leaky shower and or toilet. 1 very thin pillow on bed, spare in wardrobe. Air con (once we switched room to one where it worked) had no temperature control - it was on, or off. The working shower was quite nice, however the people I travelled with had a very leaky shower and possibly toilet too. Lift - Please do not stay in this hotel if you struggle with stairs. The lifts are very old, and broke every day, including people being stuck in them between floors. They are also very small. Until they are replaced I would consider this a no zone for people who struggle with stairs, as the lift is simply too unreliable. Dining - The dining was not awful, but probably the worst "4*" all inclusive dining I have tried. Needs a second chef. The dinner is quite a hostile environment - the staff/ management walk around talking to each other with earpieces whilst staring at you dining, separate to the 'clean up crew', which was very strange and created the feeling of being watched. Lots of pork. The dining space is also very small and people were queuing for a table at peak times. It also took the chef a while to replenish the counter with fresh food, so there was often nothing of a certain item for several minutes - this was a regular occurrence with eggs at breakfast for example. (there was only 1 chef to cook and replenish by the looks of it, poor guy, my review is no reflection of the staff ability, he was clearly working so hard, alone) The desert deserves its own point because there was none of it, unless you like custard or ice cream. Bar/ Entertainment - Bar staff were all super nice and the all inclusive drinks was good - freshly made cocktails, beer, wine and spirits, however there was only 1 bar person so during the entertainment it would take quite a while to get a drink. In the day 1 person would've been fine as the hotel was quiet, however a full team was needed in the evening. The entertainment was just so bad, unless you like bingo. There was bingo every evening, that was pretty much it apart from a music quiz on Saturday night (it wasn't a quiz, we had to guess which genre of music would get the most people dancing).

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