“Excellent!!!”

Just returned from this hotel and well what can I say ,, Excellent!!!! Hotel is immaculate ,Sergi on reception is an absolute credit to the hotel ,helped me out with a situation and nothing was too much trouble for him he made my son smile every time he saw him Pool is big ,,yes it was cold at f... more

Just returned from this hotel and well what can I say ,, Excellent!!!! Hotel is immaculate ,Sergi on reception is an absolute credit to the hotel ,helped me out with a situation and nothing was too much trouble for him he made my son smile every time he saw him Pool is big ,,yes it was cold at first but for the time of year perfect ! Best way to get in :- either just jump in or pretend to let your child push you in and see them laughing their little face off is priceless Animation team are excellent at what they do day and night ,they never stop ,from football in the morning ,games around the pool side,bingo to the evening entertainment ,,pepito is amazing ,everytime he seen my little boy he gave him a high five or a fist pump which put a smile on my boys face ,amazing The food we never found a problem each to their own regarding taste ,,we always found something to eat Rooms are great ,modern, beds comfy ,large wardrobe,tv,nice sized balcony ,would be nice to have a kettle in room but not the end of the world Walking distance to port aventura/ferrari land,beach,shops,bars and restaurants Would I return here again ? 100% - YES !!!!!!

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“Great family hotel”

Great hotel for families. Very clean, close to the beach and Portaventura and the animation team are unbelievable, they are so good with the kids and make the holiday so much fun, big shout out to Sergio, Raquel and Pepito, we will 100% be back!

“Great hotel with potential to be a fantastic hotel again”

We have been staying at this hotel for almost 8 years now. The pool area is beautiful and the location is ideal for us. The staff are fantastic, we always get such a lovely welcome whenever we arrive. We arrived at the hotel one week after they re-opened for the season and were very surprised t... more

We have been staying at this hotel for almost 8 years now. The pool area is beautiful and the location is ideal for us. The staff are fantastic, we always get such a lovely welcome whenever we arrive. We arrived at the hotel one week after they re-opened for the season and were very surprised to find out how busy they already were. I have never seen such queues for the restaurant in all my years. They have started a new policy of personally seating everyone before returning to assist the next people in the queue, this has definitely had an affect on the growing queue system. I think they either need to add more seating in the restaurant to deal with the volume of people or extend the breakfast and dinner times, which may reduce the queue issue. If it's this busy in My, I dread to think what it will be like in July! The food was just okay, definitely not worth the 30 minute wait to get into the restaurant, and then further queues for the grilling and omelette station when you get in there! They have stopped doing the fresh orange juice, the speciality (themed) section and the food truck which is disappointing (this might have something to do with it being low season). When I was there in October, there were quite a few things broken, tiles, bathroom doors etc which is expected after a busy season but I was surprised to see that these things were still not fixed while they were closed. There have been a lot of staff changes throughout they years, it's always sad to see some of your favourite staff leave but its great to meet the new staff too. We found out that a lot of last years animation team like Dani, Arian and Julio were moved to their sister hotel across the road so we did sneak over there a few times to say hi. The hotel itself is a great and it is fantastic value for money but it's just not what it used to be. It certainly has the potential to be the number 1 family hotel in Salou again but the rooms need to be upgraded, improve the layout of the restaurant and add more tables, they should bring back the themed nights in the restaurant, bring back the special treat stall outside the restaurant when you are leaving (popcorn/candyfloss, sweets, chocolate fountain etc). It's the little extras that can make a nice stay a fantastic one.

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