“Hyatt Regency Barcelona Tower”

Friendly and helpful staff at reception and in the bar, Angel and Nacho are great. Had a meal in the restaurant, Ali made us feel really welcome and made this quite special. All in all I would highly recommend the Hyatt Regency Barcelona Tower for any stay.

“Great experience with a great staff.”

The staff was very friendly and helpful. Everyone had a smile on their face from check-in to check-out. Thanks for the great stay !!

“People were wonderful, bed was terrible”

We decide to upgrade to a higher class of room. The room was amazingly beautiful and all was great until we went to bed. I don’t think I can express just how terrible the bed was. I know it was a mattress, but as god is my witness it was really just a thin topper on a box spring. It was the harde... more

We decide to upgrade to a higher class of room. The room was amazingly beautiful and all was great until we went to bed. I don’t think I can express just how terrible the bed was. I know it was a mattress, but as god is my witness it was really just a thin topper on a box spring. It was the hardest bed I have ever tried to sleep on. After 10 minutes of trying to sleep on my side my shoulder would start hurting. Being already past midnight,I was not going to call and have someone either try to make the bed more comfortable at that time or have us switch rooms at that time. I talked to someone the next morning, explained the issue to them, but also that we could not stay there at that time to deal with this as we had a tour planed. I was told to go ahead with our plans and all would be set right when we returned. Upon our return, the desk clerk was unaware that we had reported an issue with the room. At this point Maria became involved. Maria was absolutely wonderful. She immediately took charge of the issue. She told us that, as we speak, a thicker topper was being added to our bed. She also set us up at the bar with a complimentary drink while we waited for the issue to be addressed. She let us know when the work was finished, but also asked us to contact her immediately if we felt the bed was still an issue. Later she had a fruit selection sent to our room along with a note apologizing for the inconvenience. It is because of employees like Maria that we will stay at a Hyatt in the future. The extra thick topper made the bed much better and allowed us to sleep comfortably. To sum it up - wonderful room, absolutely terrible bed, absolutely wonderful staff. Hire more like Maria!

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“Was very average and not located well, out of city center. Small rooms.”

Nice but no frills. Will recommend a Spanish chain called ONLY YOU Hotels. Boutique + great service + excellent properties. Also location not so good. Far from city center. Rooms small/tight. Food very average. For the price we paid in non season, could have got a better place. Suggest do not use... more

Nice but no frills. Will recommend a Spanish chain called ONLY YOU Hotels. Boutique + great service + excellent properties. Also location not so good. Far from city center. Rooms small/tight. Food very average. For the price we paid in non season, could have got a better place. Suggest do not use third party sites for booking. Direct hotel sites are cheaper.

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