“Wonderful stay - thank you”

I came here on my own with my toddler and stayed at the end of the season. We loved being using The Level - every member of staff made us feel welcome and were incredibly kind. Plenty of food and drink to keep you going all day. The Junior Suite has stunning views over the bay and the beach, whic... more

I came here on my own with my toddler and stayed at the end of the season. We loved being using The Level - every member of staff made us feel welcome and were incredibly kind. Plenty of food and drink to keep you going all day. The Junior Suite has stunning views over the bay and the beach, which is lovely - although I imagine in full summer it is packed. The pools are very cold (maybe welcome during the summer but a bit too chilly in October.) but good that there is a shallow pool for kids and a couple of hot tubs. Cleaning staff were brilliant and thoughtful - the hotel is immaculate and everyone takes pride in what they do. Finally, we used the kids club (Kidsdom) every day and the team there were brilliant. They made every effort to entertain the children with boundless energy and enthusiasm.

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“It’s okay”

It’s okay. The position and view over the bay are great. The snacks available in The Level are a bit thin, mainly fruit and pastries. Meliá should have created a luxurious adults-only hotel here.Not much in the vicinity , suits us,but a couple of useful supermarkets in Cala Galdana

“Some niggles and insights. Good but not great ”

We've been to the Melia 3 or 4 times now and on this occasion it didn't meet our previous experiences for a few reasons. Many Pros and Cons...: Pros : Location unbeatable: The view, the beach are just amazing. It's perfect. Staff amazing: Really love the staff. They are great people (thanks!)... more

We've been to the Melia 3 or 4 times now and on this occasion it didn't meet our previous experiences for a few reasons. Many Pros and Cons...: Pros : Location unbeatable: The view, the beach are just amazing. It's perfect. Staff amazing: Really love the staff. They are great people (thanks!) Excellent buffet breakfast as usual. So much of everything, Evening entertainment not bad in the bar. Hotel quiet so didn't expect much. Room cleaners and service: Absolutely first class. Drinks from Bar: Excellent quality Cleanliness of hotel common areas: Excellent Cons (first time for us experiencing these): Where is the 'Melia smell' !! :( The reception area didn't have the amazing smell like it used to. Though we found it elsewhere in the hotel. We always remember this hotel for its amazing smell as you enter. I know it's petty but I was sad not to smell it. Our family loved that first impression from before.. Damp family rooms. We were moved from first room due to wet drip over kids bed. 2nd Room still wasn't great with smell of damp. It's noticeable as you walk down the hall (rooms 633 onwards). The staff sorted a room quickly but we'd unpacked already and I wasn't happy repacking. No compensation (bottle of wine?) or help to move clothes. Mmmm c'mon 5* hotel! There is some issue there it seems. Hotel Bar: Service way to slow. Just not enough staff. Bar was busy in the evening despite October. Pool& 'Hot tubs': Very cold. C'mon Melia it's a 5*. Just heat them. We had windy weather on the beach a few days and the pool was extremely chilly which didn't help. They really could do with updating the pool size now. It's not a highlight. Buffet meal at night: Tried it once and it was average. Free Water in the room : 2 x small 330ml cans for family of 4 per day.. Stingy again for 5* Coffee quality: The insta machines were the only option for morning coffee. The taste again not 5*. Yuck. I felt our holiday at the Melia was 'good' but not excellent. The weather wasn't great but we had a nice holiday. Sadly the Melia had to close off the main terrace restaurant due to wind so the hotel residents had to use the other restaurant areas which were quite busy. Just a few touches and drier smelling rooms would have helped. Hope this feedback is received positively as we love the hotel. Tips: Get a car, goto Cuitadella and Mahon for dinner, they're amazing places to spend time (both). If you have kids the Toboggan place in Cala Galdana is fun and the lunch food is great considering it's a little water slide place.

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“Almost good”

The good… Location - right on the beach, which is a very nice beach. Rooms/facilities - generally pretty good Breakfast - good The bad… We were here end of season with our kids for October half term. Many of the activities for the kids are not on this week (no evening activities) and the hote... more

The good… Location - right on the beach, which is a very nice beach. Rooms/facilities - generally pretty good Breakfast - good The bad… We were here end of season with our kids for October half term. Many of the activities for the kids are not on this week (no evening activities) and the hotels Italian restaurant is not open as it is used for the buffet with the mosaic restaurant having been closed. In addition the service has been pretty poor, and definitely not of 5* quality. There are numerous small grumbles such as having to set own place for breakfast on two consecutive days by collecting place mats and cutlery from partially used tables as there were no tables laid out for breakfast after being asked to sit in the lobby as the main restaurant was full, room service trays sitting outside room without being collected for over 24 hours, the pool being practically arctic in temperature amongst others, but we would probably have lived with those grumbles if it hadn’t been for the experience we have just had in the a la crate Cape Nao restaurant (hosted in the level due to weather) To provide some balance we ate there two nights in a row. The first night we ordered a paella which we were told would take about half an hour which we were of course totally fine with. Lovely meal and booked again for the next day. We ate there tonight and the experience has pretty much ruined our evening. Our kids ordered chicken which arrived at about half 7, about 10 minutes after ordering. However we then waited another 45 minutes for the burger and burrata salad that myself and wife had ordered to arrive. This was an excessively long wait (almost an hour from ordering) and then the wrong order came out for my wife with a steak rather than burger. We sent it back but then had to wait another 20 minutes for a lone burger which quite comedically we saw brought out by two separate members of the waiting team who wandered around the room with it looking puzzled before the waiter who was looking after us realized it was ours and bought it over. It was unfortunately cold by then. How long does it take to cook a burger and make a salad? Basically it’s so very close to being a really excellent hotel but unfortunately it is the details and the service that lets it down. We have had a great time and menorca particularly at this time of year is beautiful but my honest assessment of this hotel is that it definitely is not really up to expectations for a 5* resort and we have been left a little disappointed by the hotel.

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