“LOTTE Hotel Seoul”

This hotel gets Five Stars in every category. Service was outstanding. You’d pay much more in the USA for this level of service. Room service food was excellent and reasonably priced. The location is great as well. I highly recommend staying at this location.

“Awesome, hits all the right spots. Definitely 5 stars”

I stayed here for business trip multiple times. Service was very good, very nice check in area for Executive Tower on the 15th floor. The room temperature was just right, the bed was soft and comfortable. It is linked by an escalator to Lotte department store which has everything you need, inclu... more

I stayed here for business trip multiple times. Service was very good, very nice check in area for Executive Tower on the 15th floor. The room temperature was just right, the bed was soft and comfortable. It is linked by an escalator to Lotte department store which has everything you need, including other restaurants and food court, so convenient that we do not to venture outside unnecessarily in cold winter. The Chinese restaurant at the hotel has a great view and there is a lounge/cafe on the first floor with a very nice waterfall.

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“Great 5 star experience in central Seoul”

Definitely 5 star hotel experience in both the room and grand main hotel lobby. (+) Very spacious and luxurious room (king sized bed). (+) Wife liked the makeup table with large mirror. (+) Bathroom has bath and separate shower area. (+) Lobby staff were proactive and helpful, especially t... more

Definitely 5 star hotel experience in both the room and grand main hotel lobby. (+) Very spacious and luxurious room (king sized bed). (+) Wife liked the makeup table with large mirror. (+) Bathroom has bath and separate shower area. (+) Lobby staff were proactive and helpful, especially to book taxis (+) Lotte department store is in the next building and accessible through hotel basement. (+) Proximity to Myeongdong area also meant we were able to get Korean streetside stall food in the evenings. (+) Hotel systems are good - when we mentioned we checked in two days ago, the reception staff was able to pull-up our info without needing us to give all our passports again to check-in (which would have been a hassle with some passports in locked suitcases as we just returned from a 2 day trip to the ski resort) - They were able to also retrieve our stored luggage and deliver to our rooms without us digging out the luggage tag from our suitcase Just a few minuses which weren’t a big deal but still worth mentioning (-) Toilet has no lock (-) Didn’t like that toothpaste and toothbrush have to be separately paid for, as a minibar item. I tend to bring my own toothbrush when I travel, so wouldn’t use the hotel’s toothbrush anyway. but my son did not bring his toothbrush and we did not realise toothbrushes were in the minibar (-) There are no sofas nor chairs whatsoever in the main lobby (except two chairs in front of concierge desk) which was uncomfortable when we were waiting for our taxi. The Lotte hotel at Lotte World have sofas in the lobby so it seemed peculiar to this hotel. (-) Room is slightly dim (despite there being several lamps) as there is no central ceiling light. (my wife thinks its ok)

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“A great value for service and location”

The Lotte Hotel is centrally located to both shopping and the Metro. The hotel decor is a bit dated, that’s to say opulent, but does not look warn or tired. The rooms are a good size, though a would not call them large and it has one of the best breakfast buffets in Asia. Overall, there is no... more

The Lotte Hotel is centrally located to both shopping and the Metro. The hotel decor is a bit dated, that’s to say opulent, but does not look warn or tired. The rooms are a good size, though a would not call them large and it has one of the best breakfast buffets in Asia. Overall, there is not a bad thing to say about this property as the service and location are top notch. It’s a traditional hotel that won’t wow you with its minimalist decor, but it is a great place to lay your head for a few nights in the wonderful city of Seoul.

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