“Fantastic hotel 10/10”

Absolutely fantastic hotel, spotless, modern, lovely food, and staff are so friendly and helpful. They rarely go back to the sane place twice, but I would definitely stay here again 👍👍 I'd recommend all-inclusive, well worth it! the rooms were nice and big and had aircon, a modern TV. Would have... more

Absolutely fantastic hotel, spotless, modern, lovely food, and staff are so friendly and helpful. They rarely go back to the sane place twice, but I would definitely stay here again 👍👍 I'd recommend all-inclusive, well worth it! the rooms were nice and big and had aircon, a modern TV. Would have preferred a double bed as the singles were small & kept separating. The hotel grounds were very well maintained, the bar, pool, garden areas all beautiful. A short one walk to everything, beach, nightlife, shopping. The hotel entertainment was hit and miss, but maybe because it's low season. 10/10 overall

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“Refurbished hotel”

Just came home after a week here. We arrived at hotel about 23.15 , so had missed dinner , but they had laid on a small cold buffet for us so we could eat something. Nice touch . We had 2 rooms in tower 4 , view nothing to be excited about , looking right into another apartment building ! Balco... more

Just came home after a week here. We arrived at hotel about 23.15 , so had missed dinner , but they had laid on a small cold buffet for us so we could eat something. Nice touch . We had 2 rooms in tower 4 , view nothing to be excited about , looking right into another apartment building ! Balcony with 2 chairs. You can upgrade to a pool view for €10 a night . Room very nice , 2 beds pushed together. Room looks good , has air con , a safe ( no instructions in English !) , tea n coffee facilities. Pillows not very comfy , a spare in wardrobe. Bathroom lovely with a great shower. Hotel is so clean , in all areas . Only thing I didn’t like was the bedding wasn’t changed at all during the week , only when I was packing up on the day of departure I found a card in the bathroom to place on the bed if you want a change of bedding , this really should be more visable ( like next to the bed !) Restaurant was good , plenty of food options , a chef cooking a fish or meat in the evening ( and lunch ) & loads of fresh salads . Wine beer and soft drinks on tap , or can buy a bottle of wine for €8 Majority of staff were lovely and friendly , only 1 pool guy ( moustache) was never friendly, never even acknowledged you. Shame , definitely let’s his colleagues down . Only issue with bar was that even all inclusive guests pay for the nicer cocktails (€4), the ones included were hideous ! Nice pool with loads of sun beds , even more away from the pool . All in all , very good and would definitely recommend.

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“Enjoyable”

Reception: The lady checking us in was friendly and excellent at her job. There was no messing about and provides us with most information required. Tara at reception was also extremely helpful during our stay. Room / facilities: Room number 4307 is in tower 4 the 3 floor. A lift is available to... more

Reception: The lady checking us in was friendly and excellent at her job. There was no messing about and provides us with most information required. Tara at reception was also extremely helpful during our stay. Room / facilities: Room number 4307 is in tower 4 the 3 floor. A lift is available to move between floors. The room is clean and very large, tiled floors with 2 very firm single beds pushed together. There is a large flat screen TV, tea and coffee facilities, desk, safe, clothes hanging area, additional blanket and pillow, shelving and a very tired sofa bed that should have been retired years ago. The bathroom is a shower (no tub) and hairdryer. To make guests more comfortable there is a full self control air conditioning with 2x windows and a balcony door that open. The balcony has 2 chairs and comfortably fits 2 persons. We requested a late checkout until 4.00 pm, (normal checkout is 12.00 noon) and costs €10 per hour. This needs to be arranged with reception prior to departure and is payable upon arranging. There is a large pool with sun beds, bar and beach umbrellas available for guests to use. Laundry: No Self service coin laundry on site. Parking: Don’t get caught by the “free parking” on the 3 rd party websites, as parking is payable. There are a small number (perhaps 20) of car spaces available (behind the green gate), but cannot be booked at the time of booking a hotel room. The car park is very tight and needs precession driving to maneuver a car turn around or reverse park. We arrived at around 10.30pm with a car and all street parking was taken. The checkin lady was good enough to arrange a car space for us. A entry pass card is required to access the hotel parking. Car spaces cost €8 for a 1 to 2 night stay or €6 for 3 or more nights and can only be requested the day before/or on the day required, which will the can last the duration of your stay. There is street parking free of charge (blue and white lined car parking is free in the hotel town/council area), but these available street spaces are extremely difficult to find, even at the low season. We walked at night to the main square on the water and as we did we observed various streets and there was absolutely no parking available. Wifi: Complementary and excellent speed, password is required. Breakfast/ Food As the hotel is “all inclusive”, various meals options are available. Depending on your package, these may or may not include drinks. We opted for breakfast and dinner package, and found out later this DID NOT includes drinks, this is known as half board. Don’t get caught out, (as we did at our first dinner) and get soft drinks (or any other drinks), as we didn’t realise that soft drinks (from a soda machine) were not covered in our meal plans. We took a sip of our (two) drinks then very promptly got the bill, totalling €4.80, delivered to our table in a less than polite manner. Drink plans are available seperate to meals only, for additional cost of €3 per day per person. This covers all available tap wine, tap beer and tap soft drinks. Conclusion: Great hotel, fairly close to most things, if you’re happy to walk, or if not, just laze by the pool each day. Breakfast and dinner meals had good variety and dinner had a different theme each day with different meats, hot foods, salads, breads, pizza, desserts cakes, fruits, and 4 different icecream flavours. Far to much to list in a review. Letdowns: Noise and music from neighbouring pub (not the hotels fault), inconsiderate hotel guests talking loudly in the stairwells or slamming room doors, which echos in all the tower floors, hotel guests smoking on the balcony and smell entering your room, next door apartment block loud guests. Location / Nearby: Mas Palomas town and all the offerings of restaurants, sea, promenade and sand dunes. A SPAR supermarket is less than a 3 minute walk, or Lidl Supermarket is about a 10 minute walk. Recommendations: Definitely leave the car at home, parking on street is a major challenge, and limited hotel parking may not be available upon arrival. Buses are available from the airport to get you to the hotel, along with taxis available around town. Getting to hotel: If arriving by car, best use GPS, or bus/ taxi from the airport, this will take around 30 - 45 minutes

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“Excellent Value”

Stayed for a week in a large room with a pool view. Hotel is very clean and all staff are friendly and helpful. We stayed Half Board plus which we thought was perfect. The food in the restaurant was varied and delicious. If we went at a later time the food wasn’t as hot as the restaurant was a bi... more

Stayed for a week in a large room with a pool view. Hotel is very clean and all staff are friendly and helpful. We stayed Half Board plus which we thought was perfect. The food in the restaurant was varied and delicious. If we went at a later time the food wasn’t as hot as the restaurant was a bit quieter. Overall it is great value for money.

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