“Visited for honeymoon, cannot fault our stay”

We stayed at the Kempinski Seychelles resort for our honeymoon in mid-sept 2024. The resort itself is big and spacious with plenty to do, however personally for us we couldn’t wait to do absolutely nothing! Our room was beautiful, clean and comfortable and we had a few little surprises on arrival o… more

We stayed at the Kempinski Seychelles resort for our honeymoon in mid-sept 2024. The resort itself is big and spacious with plenty to do, however personally for us we couldn’t wait to do absolutely nothing! Our room was beautiful, clean and comfortable and we had a few little surprises on arrival of our room. The food was delicious, every evening in the cafe Lazare the food was of a different theme from tex mex to Italian (our 2 personal favourites). The staff made the experience 5* for us with special shoutouts to Sher, Fred, Yvonne, Danesh, Salim, Okta, Alex, Sergejy and Yohanus, I sincerely hope management can recognise these individuals in whichever way as they went above and beyond to make us feel right at home. Their passion for customer service and positive attitude is something we’ll never forget and always be very thankful for and truly make the resort as special as it is. Thank you so much for letting us have the best honeymoon kempinski Seychelles!!

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“Highly recommended”

The resort is stunning. The beach is beautiful and the water activities are truly enjoyable. The staff is what makes this location stand out. The accommodations are generous, beautiful, and very comfortable. The food was delicious and the transportation and other concierge services provided topped… more

The resort is stunning. The beach is beautiful and the water activities are truly enjoyable. The staff is what makes this location stand out. The accommodations are generous, beautiful, and very comfortable. The food was delicious and the transportation and other concierge services provided topped it all off.

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“Excellent hotel, just needs to take an extra couple of steps for it to be genuine 5* luxury”

We had a very enjoyable week at the Kempinski. Our room was beautiful with a lovely sea view from the balcony, very comfortable four poster bed, and a huge walk in / multi-jet shower. The beach area for lounging in the sun and the pool are both great. The sea is lovely but recommend taking sea sho… more

We had a very enjoyable week at the Kempinski. Our room was beautiful with a lovely sea view from the balcony, very comfortable four poster bed, and a huge walk in / multi-jet shower. The beach area for lounging in the sun and the pool are both great. The sea is lovely but recommend taking sea shoes due to the sharp coral in places. We were half board but only ate in the buffet once in the evening (breakfast was superb and Nokita was a joy with her cheerfulness), instead we used the 'dine around' option each night in the Windsong restaurant where the food and beach fronted setting were both excellent. Special mention to Okta for looking after us so well. Entertainment was put on most evenings in the Planters bar which we enjoyed a couple of times. We did the nature walk to the top of the 'hill' with Kenny who was very informative and good fun. A nice Padel court for those who play, would be great if the hotel did some organising to get guests together for a game. We managed to find a couple of staff to play against. Would recommend the 10 minute walk from the dive shop to Maria's Rock Cafe for a drink and a bite to eat, hire a car for a day to see the island and take a boat trip to Praslin / La Digue if you get the chance. We moved on to Denis Private Island for our second week which was totally different to Mahé but absolutely incredible. Our only criticism was that the hotel staff were not particularly responsive to requests to resolve issues, albeit very minor. For example we had an issue with our room which I raised twice with reception but then gave up when it wasn't attended to. A few other issues as well, all fairly small but when added together, detracted a little from the 5* luxury I'm sure the hotel is aiming to provide. My feedback was well received by the Front Desk Manager who committed to looking into the issues and gave us a couple of small gifts as a gesture of goodwill.

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“Lovely Place but Average Hospitality”

The location of the hotel is amazing, with stunning views, magnificent azure ocean water, and beautiful nature. The hotel has a large territory, and you feel like you’re in a very calm, relaxing place where you’ll almost never be disturbed by anyone, as people are spread out across the beach, pool… more

The location of the hotel is amazing, with stunning views, magnificent azure ocean water, and beautiful nature. The hotel has a large territory, and you feel like you’re in a very calm, relaxing place where you’ll almost never be disturbed by anyone, as people are spread out across the beach, pool, and other areas. It’s truly a perfect place for a relaxing stay in a paradise-like setting. Thanks to the expansive grounds, you can walk around and discover the beautiful and calm lagoon with turtles, or do some hiking up the mountain behind the hotel, where you’ll be amazed by a spectacular panoramic view of the bay. The bay itself and the tropical beach are lovely, with clear water, palms, and white sand. You’ll also be able to swim almost all day as the waves are broken by the reefs. Regarding the facilities and rooms, everything is quite nice and cozy. The ocean room offers an amazing view of the ocean, and the room has beautiful decor and is spacious enough. The hotel has a charming Creole style, and you’ll definitely love the beach restaurant’s decoration with its amazing ocean view. There are also many points that do not meet the standards of a 5-star hotel. Overall, the staff experience is very average. Some staff greet you with a smile and say hello, while others ignore you. When you come to an almost empty restaurant, there’s never anyone to escort you to a table. You’ll have to ask for a menu yourself, then find a waiter to place your order. If you forget to order something, you’ll rarely have the chance to reorder, as no one will pay attention to you. The breakfast is awful, with a very limited choice. The pastries taste like paper. The food is almost flavorless or seems like it’s been sitting out for days. The presentation is unpleasant. The juices are not fresh but made from a cheap powder. There’s a very limited selection of tropical fruits. You’ll always have to search for staff to order tea or coffee, as they won’t come to you. The same goes for lunch and dinner. You’ll pay the price of a high-end restaurant, but most of the food is prepared, presented, and tastes like it’s from a cheap highway eatery. Room cleaning is inconsistent. Sometimes the trash is taken out, other times it isn’t. Towels are also handled inconsistently: sometimes they are replaced, other times the old towels are left, and new ones are just added. Sometimes they take out more towels than they put back. You’ll always have sand in your room because the cleaners come in wearing shoes but don’t vacuum the floor to clean it, and you’ll walk on it with your feet since there are no disposable slippers. At a 5-star hotel, really? Considering all of the above points, it was a complete disappointment from Kempinski as a brand, as it wasn’t at all what I expected. There is no connection between the hotel and true hospitality. However, if you are able to overlook the service and the food issues, you’ll have an amazing and relaxing stay in a very beautiful place.

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