“Second visit, Family friendly and classy”

Returned to this hotel for the second year, lovely hotel and staff. Food is excellent , fantastic chef cooking the food for the second year. Only complaint was the ants both years. Lots to do and see and the room had a pool that was very nice for the family.

“Clean, really nice staff.”

Very clean, friendly staff and nice facilities. Good time of year to visit as quiet. Not sure I would want to visit at peak time but this was perfect for us. I can’t fault the prestige suites, the wildlife reserve next to the hotel was dirty and pretty void of wildlife but you can’t have everything.

“Beautiful Suites and Grounds”

Very impressed by every aspect of the Insotel Punta Prima Prestige Suites and Spa and also the Insotel Punta Prima Club on the same campus. There were so many options available to us. Although we had one or two minor issues they were swiftly dealt with by a very friendly helpful staff. As with al... more

Very impressed by every aspect of the Insotel Punta Prima Prestige Suites and Spa and also the Insotel Punta Prima Club on the same campus. There were so many options available to us. Although we had one or two minor issues they were swiftly dealt with by a very friendly helpful staff. As with all buffets I did occasionally make the wrong choices and sometimes something was cold. A request to the waiter and a microwave soon sorted that. They were always keen to get things right. Maybe a microwave in the corner of the Prestige Suits dinning area would be a good idea?

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“Not 5 Star & Poor Food Quality”

We recently stayed at this hotel for a week all inclusive and have been invited by the hotel to add a review. With mixed reviews online I thought I would give an honest opinion of the hotel and break the review down for each area. Accommodation We stayed in a one bedroom superior room and were r... more

We recently stayed at this hotel for a week all inclusive and have been invited by the hotel to add a review. With mixed reviews online I thought I would give an honest opinion of the hotel and break the review down for each area. Accommodation We stayed in a one bedroom superior room and were really impressed with the standard of the room. Both the lounge area and bedroom had air-con and a ceiling fan which was perfect in keeping the room cool. The room had a fridge and small kitchen area but there were no tea or coffee available and apart from one bottle of water when we arrived there was nothing which for a 5 star hotel is poor. We stayed in a 4 star on the island a few months ago and all this was included and regularly refreshed. The balconies for these rooms were a great size. Pool Area We often went to the top pool which was quieter and quite deep. The pool area was clean with plenty of sun loungers but there was not many umbrellas for shade and there were about 5-6 scattered about on the floor which were all broken. Pool Bar As most reviews have mentioned, the self service drinks machines are covered in wasps. I am not talking about the odd one they are covered. This has been raised with the hotel on numerous occasions and apart from the odd incense put out which does nothing there is no attempt to sort out the wasp issue. A quick google search states wasps have a strong sense of smell and dislike certain plants like peppermint, spearmint, basil, eucalyptus, cloves, geranium, thyme, citronella, bay leaves, and lemongrass. They are also repelled by vinegar, cinnamon, coffee grounds, and sliced cucumber. Something the hotel management should consider to help with the issue. Restaurant This is where the hotel really lets itself down. The food was terrible, cold and of really poor quality. As most reviews mention the food is not labelled, the dishes are not replenished quick enough, some of the chicken was not cooked properly and the plates, cutlery and glasses were really dirty. This was mentioned during our visit which the hotel said it would look into but nothing changed. I suspect the reply from the hotel will again say this is a priority but don’t expect it to change as it’s a common complaint. The food did not cater well for children either and you can not get booked into the restaurants. Sadly during our stay there were pigeons in the restaurant area and on the night before we left we saw a rat in the dining area near the pizza station when the restaurant was closing. This in itself is a health and safety issue and there was a load of flies on the food, salad and bread which is unacceptable. TUI staff didn’t seem to be that bothered and after mentioning it when we returned to TUI they were less than interested. If the hotel can get the food quality sorted and cleanliness and sort out the wasp issue it would be a great place to stay.

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