“Comfortable”

This is a pretty decent hotel almost centrally placed. However, I had a bad experience, had reserved the premier suite and suite rooms after confirming everything with them, when I reached and checked the rooms were not the way I was promised, it turned out that the reservation desk especially, Ms.… more

This is a pretty decent hotel almost centrally placed. However, I had a bad experience, had reserved the premier suite and suite rooms after confirming everything with them, when I reached and checked the rooms were not the way I was promised, it turned out that the reservation desk especially, Ms. Anuradha gives false information to get business without bothering about the guest's comfort. This was really not acceptable especially when I had reconfirmed everything nth times with her. Thanks to Mr. Kamlesh, he manages everything well, seems to be sincere and bothered about the guest's comfort. He offered us different rooms which were far more comfortable. Now the other factors: Housekeeping does a good job, the rooms and washrooms are neat and clean, however, they may think of changing the bathroom fixtures as they have become quite old and rusty. Room service is prompt and good. The overall hotel staff is friendly. Chk out was smooth. Another area where they might need to improve is the breakfast spread. The same menu every day without much changes...Poha, Potato wedges, Eggs to order, Idli or Vada Sambhar and Paratha or Puri aloo. Almost no salad, one juice and min fruits. In our 4 day stay we didn't get anything else which was disappointing. Overall a decent and comfortable stay.

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“Value for money”

Convenient location, although the current access is affected due to traffic because of ongoing metro construction. Food is good. Be careful if you are traveling with someone who cannot use stairs. The restaurant is 1 level below the lobby, and its accessibility is through stairs. There is a lift wh… more

Convenient location, although the current access is affected due to traffic because of ongoing metro construction. Food is good. Be careful if you are traveling with someone who cannot use stairs. The restaurant is 1 level below the lobby, and its accessibility is through stairs. There is a lift which directly opens into the bar. It was not very convenient for my senior citizen parents to go into the restaurant through a loud and smoky bar. We had booked 2 rooms. The front office said they gave us a free upgrade, but the rooms looked old. They were clean, but could do with some renovation and maintenance. I am not even sure if we got the rooms as per the category that we had booked for. The interiors were not similar to the pictures on MakeMyTrip. Service was ok. Some things like dental kits, face towels were missing, which they provided upon asking. They provide only 2 half litre water bottles per room. More is chargeable. When we pointed out that every hotel provides atleast 2 litres for 2 guests, they agreed to provide 2 more bottles. They do not provide RO water in rooms. (most other hotels we have stayed at provide RO water in jugs) Overall, an average stay.

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“Great food, clean rooms”

We stayed for one night in the Agra hotel which is a mid-range hotel but very clean rooms and hot showers/Wifi etc. In our 2 rooms the air con wasn’t great at night so did get very warm but unsure if they had power cuts or a reason for this and as we were only there one night we didn’t complain or… more

We stayed for one night in the Agra hotel which is a mid-range hotel but very clean rooms and hot showers/Wifi etc. In our 2 rooms the air con wasn’t great at night so did get very warm but unsure if they had power cuts or a reason for this and as we were only there one night we didn’t complain or try to move rooms. There is a pool area with a slide and a small area for lounging which has 5 or 6 sun beds. The area had a slightly unhygienic smell for the loungers but this could purely be down to the 40degree heat. The pool itself was clean and everyone had a great dip! In the evening we went to the hotel micro-brewery restaurant where you can try some of the beers before selection. We then ordered food which was the best meal so far of our one week India trek. We had the chicken taka tak, daahl whilst the kids enjoyed a pizza and chicken bau buns - couldn’t recommend the food enough. Note we ate in the dark restaurant with a slight night club vibe not the buffet restaurant where they serve breakfast in the morning.

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