“A most perfect relaxing experience”

My Daughter & I spent this last weekend with you ,it was a most enjoyable stay, without a doubt the best hotel I’ve ever stayed in . The room was lovely ,the choice at breakfast was superb ,& the staff were so accommodating . It is definitely one to recommend & worth a revisit

“Great location and service”

Stayed 4/17-4/20 and the hotel location was excellent, very centric to the main attractions. The room was comfortable, roomy and most important impecably clean. We were there to celebrate my husbands birthday and although we didn’t request any special treatment, the hotel management surprised u... more

Stayed 4/17-4/20 and the hotel location was excellent, very centric to the main attractions. The room was comfortable, roomy and most important impecably clean. We were there to celebrate my husbands birthday and although we didn’t request any special treatment, the hotel management surprised us with a beautiful set up with a wine bottle and some delicious treats. The outdoor smoking area and restaurant alley was just a beautiful place to sit down, have a nice bite of food and relax. The only reason I don’t give it an excellent review is the bed was a bit uncomfortable with a dip in the middle and a hard mattress which for someone like me that suffers of back pain it didn’t help.

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“Disappointing”

The good thing is that the hotel is beautiful and the staff very friendly. I got a very nice upgrade as a platinum Bonvoy. However at this level and price point, you have high expectations. Small things: when I checked in I was told the hotel had an agreement with a nearby public parking garage w... more

The good thing is that the hotel is beautiful and the staff very friendly. I got a very nice upgrade as a platinum Bonvoy. However at this level and price point, you have high expectations. Small things: when I checked in I was told the hotel had an agreement with a nearby public parking garage where you could park for €10 instead of €26 at the hotel; they failed to mention you had to get the ticket stamped by them before leaving the garage. The phone had no indication how to call reception; I just kept pushing buttons until someone answered. I got a very good recommendation for a restaurant, but they failed to mention a reservation was necessary, so when we got there there were no tables. More important: awful sound insulation and this was in a luxury room. Windows are double-paned but it sounds like the window is open. Alicante is a loud city so you need good insulation if you want to sleep with the bars playing music all night. Turns out there is a huge gap above the frame and the window might as well be open. Also, pillows are synthetic and not down. Shocking for a 5-star hotel.

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