“Amazing Couples Stay”

Amazing experience at this hotel!! My and my fiance went to have a little get away before our wedding and it was so perfect. We loved all the amenities that came with the all-inclusive package, DEFINITELY worth purchasing! The room was gorgeous and the location of the hotel was perfect as it was ne… more

Amazing experience at this hotel!! My and my fiance went to have a little get away before our wedding and it was so perfect. We loved all the amenities that came with the all-inclusive package, DEFINITELY worth purchasing! The room was gorgeous and the location of the hotel was perfect as it was near so many other spots on the island as well

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“Super Secrets Villamil Peguera Mallorca”

My girlfriend and I visited here in mid October. The transfer by shared coach from the airport took around 90 minutes once all the other drop offs had been completed. The welcome from the reception team was warm and friendly, with a lovely glass of complementary cava provided whilst we completed … more

My girlfriend and I visited here in mid October. The transfer by shared coach from the airport took around 90 minutes once all the other drop offs had been completed. The welcome from the reception team was warm and friendly, with a lovely glass of complementary cava provided whilst we completed check in. We booked a simple double room and stayed on a bed and breakfast board basis and the cost for a week having joined the ‘World of Hyatt’ program came to just over €1,600 for the week. We received a free upgrade to a room with a balcony which overlooked ‘Avinguda De Peguera’, which is the main high street of the town. This is the main arterial road through the town and so attracts quite a lot of traffic, but I can’t say that this bothered us too much as the room had double sliding doors which kept out most of the noise. The rooms are, as previously described by some other reviewers, a little dated. However, they were clean, and well appointed with a TV, kettle, coffee machine and fridge, which contained drinks you could purchase. The maid service was prompt and efficient every day and the room was kept very clean for us. Breakfast each morning provided plenty of choice, including cereals, fresh fruit, pastries, continental and cooked items, including an egg/omelette station. There was even an option to have wine or cava with breakfast at no extra cost. Fresh orange juice and coffee were brought to the table by the very attentive restaurant staff. We noticed that the crockery in the restaurant was pretty beaten up. Lots and lots of chips in all the plates and bowls provided. This has been fed back to Karin MARTIN the Guest Experience Manager who took the time to come and speak to us about our time spent at the hotel. 5* hotels should really have a little more attention to detail. The vast majority of the hotel staff were friendly, engaging and helpful. We dined out every evening, so cannot comment on the quality of any of the restaurants, but the staff at Olio Restaurant appears to work very hard and came round to guests every morning with small complimentary samples of fresh fruit and other treats. Karin was kind enough to send us a complimentary bottle of cava for taking the change that time to provide her with some detailed feedback about the hotel, which was a lovely touch. So thank you. We had a very enjoyable stay here. With a few tweaks, and perhaps a little renovation, this would most certainly be a 5* experience.

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“Could be better...”

Overall, our experience was good, but in several areas, things were not commensurate with the marketing narrative. There were several instances of ‘over-promising’. Most staff were great, but it is always those who are not, who spoil a stay. We booked a ‘Preferred Club Junior Suite Frontal Sea V… more

Overall, our experience was good, but in several areas, things were not commensurate with the marketing narrative. There were several instances of ‘over-promising’. Most staff were great, but it is always those who are not, who spoil a stay. We booked a ‘Preferred Club Junior Suite Frontal Sea View with terrace and hot tub’, on an Unlimited Luxury basis –‘Unlimited-Luxury everything is included with your stay’. On arrival were delighted that our room was ready early. We were advised that all drinks were included, except for champagne. There was a fabulous view from the room. The room itself was OK. Small bathroom, limited storage, (just a wardrobe with shelves), coffee machine and mini-fridge. Bed was not the most comfortable. Balcony was good. However, the sunbeds were not as pictured on the website for the room type. Instead of beds with mattresses, the beds were rigid and rock hard. I asked for a mattress to be provided, on more than one occasion and very disappointingly, in spite of there being numerous sunbeds with mattresses throughout the resort, my requests were denied (I do not believe that the hotel does not have any spare sunbed mattresses). Turndown service only happened once – on other days two bottles of water were delivered to the room before 6pm. Reception staff seemed not to comprehend what a turndown service was. We were spoken down to by male reception staff when we requested the service - made to feel ridiculous for expecting housekeeping to visit the room twice a day. Maybe this definition will assist staff going forward: ‘Turndown service is a service offered that involves readying a guest's room for the night. The service is performed in the evening while guests are out for dinner’. Being chastised by self-important reception staff, was wholly unacceptable. Humiliating guests is never OK. Needless to say, I did not mention it again. Overall, the 'Preferred Club' was a disappointment. There is no separate check in. The club lounge is more waiting room than lounge - not somewhere to linger. The Preferred Club sundeck is just the bouncy roof of the spa - covered in artificial turf. No drinks service or security. Cabana beds were unused - likely due to the minimum euros 50 charge, even for Unlimited Luxury guests. Grounds were not well maintained and could be hazardous for the less mobile. There were great views from the restaurants and bars. There is one main restaurant, World Café, where breakfast and dinner are served. There is a section for ‘Preferred Club’ guests. Breakfast was OK – nothing exceptional. Queues for eggs as there was frequently only one chef on duty. Hard to find unchipped crockery – have never experienced this in any category of hotel. Dinner at the World Café was not good. On our first evening we expected to choose a bottle of wine from a list. We were shocked to discover that we could not do this as Unlimited Luxury guests. We were reluctantly served a bottle of red, no choice. It was dreadful and I felt insulted that our desire to share a bottle of wine with our meal was met with disapproval and the wine we were given, (not from the wine list), retails at less than euros 5 for a bottle (Clamor, by Raimat). To be fair after raising this the next morning, we were subsequently told that there was a choice of two red wines we could have (the ones available in the Preferred Club lounge). ‘Me and you (Tempranillo)’ and ‘Ederra Crianza (Tempranillo)’. Both of these were drinkable, though not exceptional. Sadly, the ‘Clamor’ wine soon replaced the the ‘Me and you’ in both the World Café and the in the club lounge). We were not expecting to choose any wine off the wine list, but in line with our experiences at other 5 star hotels, expected a choice of decent wines. In the World Café, food choice was limited unless you were willing to stand and wait for 15 minutes or so (eg if you wanted chicken), while the food cooked. Not 5 star. Crockery was, as at breakfast, chipped. Fortunately, we only ate at the World Café twice during our stay. Our experience at the Seaside Grill was an altogether different experience. With superb service given by Hardeep, Xisca and Sergio. We were very well looked after – Hardeep going the extra mile. The food was excellent and cooked exactly how we wanted. We were not made to feel greedy or unusual for liking to share a bottle of wine. Pintxos served excellent tapas style food, but unfortunately lacked atmosphere and comfort. Very uncomfortable stool and bench seating, in a dark and dismal setting. At lunch time both Olio and the Barefoot Grill provided great food and service. Coco Café was closed throughout our visit. Barracuda bar is part of Olio restaurant. The Sugar Reef bar is part of the Barefoot Grill. The only bar open in the evening is the Piano Bar/Sky Bar. Great views from the terrace. Excellent service. Decent drinks – recommend the non-alcohol Ipanema. Entertainment was not very good. App although useful for menus, was pretty useless otherwise as links etc did not work. This was not a budget break. We paid a hefty premium for both the Preferred Club and the Unlimited Luxury. Overall, although there were notable highlights – the Seaside Grill and service from most staff - there are improvements needed in many areas to meet the hype and represent value for the price paid. In the interests of fairness, I emailed the DG after our stay, stating that I had feedback and would welcome his thoughts, prior to me writing my review. I waited a week and received no response.

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“Money and training needs to be spent on this hotel”

The hotel very much has its good points and bad points. We spent a week at this hotel in September and booked a deluxe sea view room, we were right at the end of a long corridor, the view was lovely and the room was spotlessly clean along with a very comfortable bed but the wood is very dark and ou… more

The hotel very much has its good points and bad points. We spent a week at this hotel in September and booked a deluxe sea view room, we were right at the end of a long corridor, the view was lovely and the room was spotlessly clean along with a very comfortable bed but the wood is very dark and outdated, especially the wardrobe doors and doors into the room and bathroom, this should be addressed and changed when the hotel closes for the winter as it really lets the room down. We passed rooms on the same corridor when the doors were open and the cleaners were inside and we could see some of the rooms had been updated with new light coloured wardrobe doors and it looked so much better. The staff were very mixed, the check in staff just went through the motions, asked for passport, credit card for preauthorised, no real welcome or smiles, we were offered a glass of cava which we accepted but were never given one, training is definitely given in that department. The outside area is nice, pool attendants very helpful but please remove some of the sun loungers, to somewhere else around the gardens, the ones by the pool are almost on top of each other, no privacy at all, the pool restaurant was excellent and Jesus and his staff were so attentive, bringing little treats to us by the pool in the morning and afternoon, fresh fruit, ice lollies a nice touch. We ate in the seaside grill and tapas restaurants, both very good, we ate one night in the world cafe but it wasn’t worth the €60 euros per head, a buffet for all courses, please make sure there are two chefs cooking in the evening the meat and fish and in the morning on the eggs/omelette’s as the wait was crazy and numerous chefs/kitchen staff wandering around not doing anything when one could have jumped on and helped. We are thinking of coming back next year but we’d expect all these points to be dealt with before then as we are certainly not the first to mention all these points.

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