“Beautiful, super quiet and comfortable room, outstanding Front Office staff”

Wonderful and beautiful , comfortable, super quiet room. The room was very spacious, everything was in wonderful condition, the room was very quiet and well insulated, I didn’t hear any noise from anywhere at all, not even outside, the glass is very thick and insulated. Also, just a spectacular s... more

Wonderful and beautiful , comfortable, super quiet room. The room was very spacious, everything was in wonderful condition, the room was very quiet and well insulated, I didn’t hear any noise from anywhere at all, not even outside, the glass is very thick and insulated. Also, just a spectacular stay, I had dinner at the Italian restaurant at the Hilton metropolitan, and that was fabulous. Fabulous meal, very wonderful experience and excellent excellent staff that caters to every need of the guest. I have to mention Mr Ihab Iskander, he went out of his way to make me feel comfortable and walked with me to the restaurant at the other Hilton hotel( metropolitan), when I wanted to go to the restaurant at night I wasn’t sure how to get to the other side , and having to get through different rooms and how to get exactly to the restaurant, and he walked me over, he took time out to walk me to the front door , he explained about the restaurant as we were going there, so I really appreciate the service from him and the entire staff who go above and beyond, more than any hotel I’ve seen, to guarantee the comfort of guests, the hotel is beautiful, and in a wonderful location, you could walk to city Center mall from there, just a very good experience, and I definitely will return, highly recommend!

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“One of the best hotels in Beirut”

The room was so comfortable as usual in each room there is a big balcony that you can enjoy Beirut view from , Clean You almost find everything you need to feel comfortable The break fast and the food was amazing The staff was nice , specially the room service i highly recommend it

“Best costumer service in the city but the premises need some love”

I stayed here for a week on business and I had a good experience. However, the premises need to be refreshed. As soon as I walked in, I was greeted by the best customer service in Lebanon. Every single individual was genuinely nice and helpful and it is a shame that there were so many things in ... more

I stayed here for a week on business and I had a good experience. However, the premises need to be refreshed. As soon as I walked in, I was greeted by the best customer service in Lebanon. Every single individual was genuinely nice and helpful and it is a shame that there were so many things in my room that affected my experience because the staff alone make this hotel a real gem. My room was dark and smelled of smoke. I had a huge balcony so I tried to keep the windows open. There were cigarette burn marks on my bedside table and parts of the bathroom were broken. I could not figure out the A/C as the instructions were for a different type of control that seemed to have been there before. The views from the high floors are very nice, though, and although I did not like to be in the room because it felt like a dusty cave, I enjoyed taking the elevator to the restaurant at the top floor. I wish the rooms had all that natural light and polished look of the elevator and restaurant. The food was wonderful but most importantly, the gentleman that runs the service for breakfast is an absolute superstar. He is constantly walking around refilling water glasses, offering more coffee and bringing omelettes to customers. It was a join to greet him every morning. The ladies at reception are equally fantastic, ready to give you recommendations about the city and happy to answer any questions. Both my check in and check out were smooth. This hotel is made great by the people who work here who are extremely helpful and kind. I think their hard work and amazing customer service deserve better facilities. The building itself is impressive. It just needs some love.

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