“Bar queues need addressing”

So many things are good about this hotel but it’s let down badly by lack of staff at the bars and dining room. Tables are not cleared which means that outside tables are rarely available. The queue at the bar is not just at peak times and you often have to wait 20 minutes or more at the snack b... more

So many things are good about this hotel but it’s let down badly by lack of staff at the bars and dining room. Tables are not cleared which means that outside tables are rarely available. The queue at the bar is not just at peak times and you often have to wait 20 minutes or more at the snack bar for a drink. They just need to add one member of staff or make the beer and wine self service for AI guests. This alone really lets the hotel down. We stay at 3 or 4 H10 hotels every year and this isn’t up to the chain’s standards for service. There are so many positives and it’s a shame that these simple things spoilt our stay. You don’t want to spend 20 minutes at a time to get drinks on your holiday. Food was excellent. I am vegetarian and gluten free. Plenty of great options for me. Room was really nice. We usually go Privilege but we didn’t this time and were pleasantly surprised with the standard room. Nice grounds, plenty of sunbeds lovely beach on the doorstep. Come on H10, don’t just reply and say it can get busy at peak times; it’s not that, it’s insufficient resourcing. It’s unacceptably bad for a 4 star hotel. Sort that out and it would get a 5 from us.

less