“H10 out of 10”

Virtually impossible to find a higher quality adults only hotel in Los Cristianos. Excellent location, especially if you select a sea view room and only a short stroll to the best beach, Playa las Vistas. Exceptionally clean hotel with courteous and friendly staff throughout. Great that there is... more

Virtually impossible to find a higher quality adults only hotel in Los Cristianos. Excellent location, especially if you select a sea view room and only a short stroll to the best beach, Playa las Vistas. Exceptionally clean hotel with courteous and friendly staff throughout. Great that there is a proper pool control to stop the selfish "reserving sunbed" oils. Entertainment each evening, heat lounge and bar areas. We are fussy but couldn't find any thing to really complain about. Fully intend to go again next September - if we survive!

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“Not happy”

Lovely Hotel amazing staff ,but do not spend too long having lunch in the cactus bar eating and spending money as they will put a notice on your sunbed saying you have spent too long away from your sunbeds .I did not think 45mins was excessive considering that you have to order your food wait for... more

Lovely Hotel amazing staff ,but do not spend too long having lunch in the cactus bar eating and spending money as they will put a notice on your sunbed saying you have spent too long away from your sunbeds .I did not think 45mins was excessive considering that you have to order your food wait for it to be cooked. And eat it

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“Had a great holiday and looking forward to returning later in the year”

Last visited H10 Big Sur in September 2023. On this occasion I was a solo traveller. Check in was faultless, I received a glass of cava with juice, a lovely treat. I was checked in by Daniel who fully explained the cashless system, a band on your wrist which is also your door key. Daniel ... more

Last visited H10 Big Sur in September 2023. On this occasion I was a solo traveller. Check in was faultless, I received a glass of cava with juice, a lovely treat. I was checked in by Daniel who fully explained the cashless system, a band on your wrist which is also your door key. Daniel asked if I wanted to use the safe, he explained this incurred an 18 euro weekly charge. This is a new charge, we didn't pay for use of the safe in September 2023. I believe this is a backward step and the price SHOULD be included in the cost of the room. I hope after reading several comments regarding this the hotel decide to revert back to a 'free use of the safe.'. After previously having a sea view room, I was more than happy to pay for the upgrade. The sea view rooms are well worth it in my opinion (budget allowing). Every morning I sat and had a coffee in the dressing gown provided and watched all the early dog walkers, exercisers etc. The coffee is via the Nespresso machine, 4 coffee pods provided daily along with a bottled water. Stayed previously on floor 5 and requested to be allocated the same floor, if possible, I was very happy to have been allocated the same floor. Restaurant - I like to eat outside and never had a long wait to eat outside at breakfast / evening meal. I chose to be in the restaurant for breakfast by about 8.30 (breakfast is on till 10am) I found if I went any later the restaurant got very busy. The selection at breakfast is vast ... from cereals, to full cooked breakfasts, omelettes made to order, toast, continental selection. As in most restaurants the toaster takes two passes for it to colour the toast. The lady that checks you in the restaurant in the evening, sorry I've forgotten her name, she's Cuban ... she was so lovely and always welcomed you into the restaurant. Food - I always found something to eat, some nights were better than others. The salad bar was popular and needed to be replenished more often as sometimes there were empty dishes which reduced choice. Staff need to constantly be checking if there are plates available, on some occasions there were no plates, which shouldn't happen. The Pool - The hotel states that you can access the sunbeds from 9.30 ... this doesn't stop people queuing at 8.45 hoping to secure a particular bed in a certain location. As the days passed by this became a problem and I watched it all unfold from the balcony. On two days running, people decided to go under the chain, like limbo dancers prior to the chain being removed to place towels, books etc on the beds. Didn't experience this last September and it's a shame if this is how people want to act. Thankfully the pool attendant / lifeguard started to place cards on peoples beds that hadn't been used for an hour, he then removed their towels and belongings, this is fair to all. There are lots of parasols to go around, unless people start using two per two beds. Entertainment - There were pool activities a few days of the week, not many took up this offer. Which leads me onto the evening entertainment. There is entertainment in the bar area every evening, which is on is advertised on the social board. Tuesday - Thursday the entertainment was great. Lots got up and had a dance. Friday - Sunday not so much. Two consecutive nights there were saxophonists. I believe Friday - Sunday these would have been the more expensive nights to pay for entertainers to come into the hotel. My personal opinion is that maybe not have as much pool activities and pay more for better entertainment. Entertainment is usually on for about an hour to an hour and a half, if this could be extended to 2 hours, more people would stay in the bar and more revenue for the hotel. Room - The room is modern and kept clean and tidy by the housekeepers. One housekeeper of note was Sonja ... she was always so friendly and left the room spotless. The beds are super comfy, with a selection of 3 pillows to suit everyone's choice. There is a large walk in shower - shampoo, conditioner and body lotion are provided in the bathroom. Also there are other complimentary items provided. I tipped the housekeeper daily, so the housekeeper cleaning on the day received the tip, rather than leaving the tip to the end of the week, which is fair. Would I Go Back - YES, hopefully booking to go again in September. I found the hotel staff, both pleasant and helpful. The groundsmen were always tending to the borders and keeping the pool area clean. WELL DONE H10 SUR

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“Mixed thoughts”

Currently staying for the week,would have liked a sea facing room, tried to request one long time prior but got nowhere. Staff are wonderful, really quite exceptional. Downside no guide to hand for facilities, you can scan a app but I struggle with those. Only just by chance saw it had ping po... more

Currently staying for the week,would have liked a sea facing room, tried to request one long time prior but got nowhere. Staff are wonderful, really quite exceptional. Downside no guide to hand for facilities, you can scan a app but I struggle with those. Only just by chance saw it had ping pong . Meals are not great...Brussesproats in the breakfast buffet...last night's I'm guessing. The buffets are a massive let down.

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