“Our favourites”

We are as the say an old couple. We have travelled a lot. It is important for each and every one to do so, take a look at the world from many points of view. We are very grateful having visited places which are not very accessible now-a-days. Anyhow we were rather young when we came to the conclu... more

We are as the say an old couple. We have travelled a lot. It is important for each and every one to do so, take a look at the world from many points of view. We are very grateful having visited places which are not very accessible now-a-days. Anyhow we were rather young when we came to the conclusion that staying in the sun and especially in Spanish territory was what we enjoyed most of all. The best part is Tenerife and the best discovery was Hotel Grand Tacande. First of all the most obvious thing is that the location will not be defeated. The Hotel is situated at the beach „Playa del Duque“, we call it the white beach. Another beach very near is the black beach or „Playa del Fanabe. Between these beautiful beaches we have a spit of land with a small inlet between them. You have to be there to discover the beauty of the landscape. It is nutritious for the soul taking a walk by the seaside. We have been staying in Gran Tacande for years, by ourselves and also with our children and grandchildren. Our grandchildren loved to stay on the sandy beach and we really enjoyed watching them. Our daughter and son-in-law found it so nice and relaxing not having to carry all the belongings of the smaller ones a long distance. Over the past years they have not been with us, but who knows what will be in the future „Que será, será .... “ Staying in Hotel Gran Tacande we have most of the time chosen the „Gold level“. The Garden of the hotel is nice, but not big. Anyhow choosing the Gold level you would have an exclusive access to the San Sebastian sun area. From most of the rooms you have wonderful views. The rooms are nice and clean. The food is very good with a great selection. Who can ask for more .... ? Yes there is something more, the staff. They are wonderful all of them and have always been. Last time we were there I became ill. I could not have been in better hands anywhere. Thank you God for the good staff in Gran Tacande. May they be blessed forever. Stella

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“Very Welcoming”

This was our first time at this hotel , but we have stayed at several others in this area . First impressions were good.A friendly reception at check in . The hotel is attractively set out. We stayed in a gold level swim up room . The room was comfortable and well equipped with a very comfortable... more

This was our first time at this hotel , but we have stayed at several others in this area . First impressions were good.A friendly reception at check in . The hotel is attractively set out. We stayed in a gold level swim up room . The room was comfortable and well equipped with a very comfortable bed and a large and powerful shower . Nespresso coffee was provided . The swim up pool is a nice feature but because of the layout of the hotel was west facing and therefore got no sun until late afternoon , making it and the terrace less usable. The facilities of the hotel are good with nice grounds , pools and plenty of loungers. We liked the gold level with its infinity pool and bar service , The restaurant was good with excellent breakfast providing plenty of choice. So too dinner (we were on half board) with good freshly grilled fish and meat as well as sushi and stir fried dishes . Entertainment was by and large of a good standard. Above all we found the staff universally friendly and helpful . We would seriously think about returning.

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“Room with a view changed two days before !”

Very confusing booking system ! We had booked a room with a view two weeks before our arrival , uploading our passport photos etc via a third party booking system called Hotelverse . Previously Ruth (my wife) had tried to book directly through hotel Gran Tacande in February but was eventually ... more

Very confusing booking system ! We had booked a room with a view two weeks before our arrival , uploading our passport photos etc via a third party booking system called Hotelverse . Previously Ruth (my wife) had tried to book directly through hotel Gran Tacande in February but was eventually directed onto Hotelverse. Upon arrival we were told that the room with a view we chose was no longer available and that we would be required to pay another 63 Euros to change it . Hotelverse had sent an email to me two days before arrival informing me that room was no longer available . Not sure why they e mailed me as my wife was dealing with the holiday via her email – I had never heard of Hotelverse . We complained upon arrival then were offered a choice of two other rooms without paying the 63 Euros that Hotelverse demanded . I asked to have a look but they insisted that I pay the balance of £2,563.74 before they would show me the rooms . I payed . The room we ended up with was good but the views were inferior to our original booking . We were then given a free option to the sauna and swirl pool on a one hour daily basis . It seems like the Hotelverse system is new and has not yet been integrated fully with the original Hotel Gran Tacande booking system ! Or .....you only 'select' a room thinking that you have booked a room after paying a deposit then Hotelverse makes the final call . I don't want to end on the negative as the holiday was, on the whole, a success . All staff were really friendly ( they did not look too tired ) , the pool was always kept clean as was the hotel . The food was exceptional for the price bracket . The restaurant by the pool is good value for lunches , and serves up a delicious mango salad . Lastly , a quick thanks to Angelica our cheerful waitress . Thanks also to the professional Yoga instructors : Nataly and Roscio - I was a complete novice. Ends

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