“Loved it!”

On arrival we were greeted by the pleasant staff on reception. As a family of 6 we had booked 2 rooms and were expecting to be split up. We were delighted to be told we could have a family room. The room was in ‘M’ block which is at the very top of the property up a tonne of steps. A fair trade f... more

On arrival we were greeted by the pleasant staff on reception. As a family of 6 we had booked 2 rooms and were expecting to be split up. We were delighted to be told we could have a family room. The room was in ‘M’ block which is at the very top of the property up a tonne of steps. A fair trade for a quiet family room. The room was clean and spacious with a good sized balcony. We also had a lovely view. As this was my first time staying all inclusive I was worried about the food. I needn’t had bothered worrying. Every day there was a wide selection to choose from. My 3 boys definitely got their moneys worth. The hotel had a family friendly atmosphere with plenty for the kids to do. Maribel and Minerva the girls from the animaçion team did a brilliant job organising darts, ping pong, archery and shooting. On an evening the entertainment consisted of bingo, quizzes and local acts. The bar on an evening was lively but not noisy and the drinks were good. The hotel is located on one of Cala Llonga’s hills. The hill is steep and I’m glad we no longer have to deal with pushchairs. A steady walk to the bars and restaurants takes about 15mins and another 5 to the beach. We had a brilliant time and I can’t wait to return. Yes the hotel is on a hill. Yes there are insects. Yes the hotel needs a little tlc. It could be worse. You could be walking up a hill,to work,at home, in the rain.

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“Not bad but wouldn't go back”

It is advertised as a 2 star and I knew it was up a steep hill when booking so this review does take that into account. Reception welcome was great and check in and out were quick and easy. I was traveling as a single parent with my son and our room was great. From speaking to other guests ... more

It is advertised as a 2 star and I knew it was up a steep hill when booking so this review does take that into account. Reception welcome was great and check in and out were quick and easy. I was traveling as a single parent with my son and our room was great. From speaking to other guests however, it did sound a bit like there was a room lottery going on as many others complained of dirty, old décor, water leaks and broken air con so it sounds like we were very lucky. The room wasn't cleaned each day however which was disappointing: I'd even have been happy if just the bins were emptied. The pool is nice: a larger shallow area would have been better for wee ones however. The kid's pool was as shallow as a puddle so wasn't an option for my 7 year old. The hotel was at full capacity when I was there and most days I couldn't get a sun bed, even away from the pool, so had to sit in the bar area to keep an eye on my son which wasn't very relaxing. They had a bitter sweet policy of having to return your cup each time you wanted a drink: great that there weren't masses of plastic cups lying around but SUPER annoying when you forget your cup and you have to trek back up the hill to get it (especially annoying as a single parent who couldn't leave their kid to nip back up). The bar service was also incredibly slow so wasn't an option for me to get a drink during the day when my kid was in the pool as couldn't leave him that long and didn't want to ask him to get out whilst I queued. Most of the bar staff were incredibly rude too to both each other and the guests: not a nice atmosphere at all to be around. The food was fine for what it was: the staff in the restaurant were great and work tirelessly to keep the place clean and stocked. I don't regret staying here as I think I lucked out on the room but I'd have no reason to go back nor to recommend. If you got a good deal and aren't too fussy however, I think it would be a suitable hotel for you.

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“It’s 2 stars so don’t expect 4 stars! ”

On arrival we were initially given the keys to room F04. That room was out the back, out of the sun & was basically damp, smelly & not adequate to house my dog! Quick trip back to reception & immediately given room H03! Huge balcony, smelt clean & fresh & was cared for. No issues during our weeks... more

On arrival we were initially given the keys to room F04. That room was out the back, out of the sun & was basically damp, smelly & not adequate to house my dog! Quick trip back to reception & immediately given room H03! Huge balcony, smelt clean & fresh & was cared for. No issues during our weeks stay with the room, we asked for clean towels, toilet rolls etc when needed..we don’t like maid service anyway! Food was adequate enough for what you pay to stay at a budget all inclusive hotel with plenty of salads, fish, pasta & meats. We made good use of the AI pool bar…plenty of alcohol, non alcohol & cocktails of the day to choose from. Cleanliness around the pool & in public areas need addressing! Sun beds & the surrounding outdoor floors were not cleaned all week (sticky drinks, dropped ice creams etc caused all sorts of fly/insect problems) & someone who had clearly taken too much advantage of the AI bar, had vomited just down the way from our room on the Tuesday & it was still there on the Friday (we had reported this but still it wasn’t cleaned up-revolting)!!! Other than that, we can’t complain..you get what you pay for & that’s that…however we wouldn’t stay here again...we prefer other hotels on the resort.

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