“What a treat!”

Everything at the Gaylord was fantastic! The staff were so kind and friendly. They made you feel comfortable and at home. We had a room overlooking the atrium and it was stunning. The room was clean and the beds were comfortable. The whole hotel is just beautiful and there is so much to do aro... more

Everything at the Gaylord was fantastic! The staff were so kind and friendly. They made you feel comfortable and at home. We had a room overlooking the atrium and it was stunning. The room was clean and the beds were comfortable. The whole hotel is just beautiful and there is so much to do around National Harbor. Everyone should treat themselves to something special, and this was it!

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“Good Stay”

The Gaylord can be very good but was only good this time. It was better than average hence my VG rating. They really do good work for the amazing volume but a few missteps this time (I come every year for a big convention). Staff are friendly but there can be long slow lines at reception. My stat... more

The Gaylord can be very good but was only good this time. It was better than average hence my VG rating. They really do good work for the amazing volume but a few missteps this time (I come every year for a big convention). Staff are friendly but there can be long slow lines at reception. My status was acknowledged but I did not receive an upgrade and was told I could not have late checkout despite it supposedly being guaranteed as a Titanium elite. The room was hot and even with the thermometer set at 65, I could not use the covers at night. Room attendants are excellent and room is well kept. Food options are very expensive and limited- the wait at the grab and go for lunch can be an hour just to pay. The bars are very good. This hotel has 5-star potential but needs to up its game.

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“Overpriced and not very exciting”

I booked the Gaylord for a mommy/daughter weekend because I wanted a resort experience but truthfully, there is not much to do. The hotel is premium pricing but doesn’t have the premium amenities that other Gaylord properties do. The atrium is nice, but it’s just something to look at; there are n... more

I booked the Gaylord for a mommy/daughter weekend because I wanted a resort experience but truthfully, there is not much to do. The hotel is premium pricing but doesn’t have the premium amenities that other Gaylord properties do. The atrium is nice, but it’s just something to look at; there are no activities. The pool is average, doesn’t have enough chairs and the hot tub was out of order. Many of the arcade games were broken. The employees we encountered were not especially friendly. The “light show” was a big letdown. The town of National Harbor is nice if you want to shop and eat for a few hours. We did go to DC, but staying here to go to DC is not convenient. Unless it is Christmastime there is just not enough to do to warrant the price. The room itself was nice and the beds were comfortable. I really wish they would consider adding some of the amenities that other Gaylord properties have like water parks, expansive pool areas, etc, to make it a real ‘destination.’ Otherwise it is just an expensive hotel that’s an expensive boat ride away from DC.

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