“Fab hotel”

Currently on day 3 staying here at the gala and so far we cannot fault the place(first time in Tenerife). We are in a sea view room right at the end of the building next to the strip(and yes you can hear the music when sitting outside but barely when the balcony door is closed). And it’s easy to wa… more

Currently on day 3 staying here at the gala and so far we cannot fault the place(first time in Tenerife). We are in a sea view room right at the end of the building next to the strip(and yes you can hear the music when sitting outside but barely when the balcony door is closed). And it’s easy to walk right past the strip on the other side of the road (not our scene anymore and travelling with a 12 year old)The staff have been very friendly especially the cleaners, restaurant staff and reception staff. Pool is a decent size and hasn’t been overcrowded so far. Have been able to get a sun lounger every time we have went down to the pool. Can’t comment on the entertainment as we have been out every night so far. Breakfast and lunch have been not bad at all, we have always found something we can eat (reading the reviews we were worried about this as me and my daughter are fussy). All in all a fab stay so far and would definitely come back

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“Disappointed ”

Having read previous reviews and seeing the site photos we were expecting great things, Firstly the photo of the pool from a balcony makes it look huge, but in fact there are 2 pools neither of any great size and overcrowded. Plenty of sunbeds if you put out your towels early enough like some, eve… more

Having read previous reviews and seeing the site photos we were expecting great things, Firstly the photo of the pool from a balcony makes it look huge, but in fact there are 2 pools neither of any great size and overcrowded. Plenty of sunbeds if you put out your towels early enough like some, even the night before. Rooms big enough as you only sleep there, we asked for disabled and told all rooms the same so beware no walk in showers all rooms are shower over bath and beware the bath bottom is slippery when wet ro get out of. We were supposed to have tea making facilities which were there when we arrived, but until we complained the tea and milk were never refreshed even though the cleaners came in every day and carried stock. One of our rooms had 3 people in it but only 2 bath towels supplied, again until we complained, but that is basic and should have been correct from the start. We were all inclusive but no wrist bands you have to use your room cards to get your drinks and snacks, and to order your drinks in the restaurant. So let's start in the restaurant, the food was tasty and with a country theme night every night (French, American, Italian etc) though most stayed the same. You had to wait for one of the waiters to come to take a drinks order using your key card to verify you were allowed. But for the record even if you went on your own it logged how many were registered to the room. One of the head waiters (mauel) ignored us most of the time, but the Spanish guests he met at the door and showed them to a table, until we complained to both reception and to the rep. Then he fawned over us never leaving us alone. On that note I was stood at the bar behind a Spanish gentleman who ordered a mojito which the barman made from scratch and I thought that looks good so I ordered 1 from the same barman, I got a premixed slop in a glass, no mint no taste. There is underground parking at the hotel for €10 per night, unless you hire from the hotel then it's free! I booked a 7 seater with Autoreisen (highly recommended) for £240 for 7 days, the hotel wanted €740. I paid for the parking. Location is good just up from the famous Veronica's strip and beach, but far enough to not hear any noise from. There are pool tables in the hotel lobby and our granddaughter wanted to play so €2 later we set the balls up at 22:30 only to be told you cannot play after 22:00 by security no reason given. Entertainment team never really made any effort to get people to join in games, if you wanted to take part you had to be there when it started, everywhere else we have been they come round to encourage you to take part. And as for the evening Entertainment, in the 14 days we were there maybe 2 acts worth watching the rest were at best Street entertainer standard not good enough for a supposed 4 star hotel. Also if you want water for the bedroom you have to buy from the bar, as not included on all inclusive!! Main hotel toilets were not up to much, at 9am the wife had to ask staff for toilet paper to be put in there. In the gents one of the automatic taps started with such force you got severly splashed looking like you had wet yourself. Jet2 rep was fantastic and was not impressed with the way we were treated so stepped in. Needless to say we will never come here again, but we managed to enjoy our holiday despite. Would recommend the off road buggies great fun.

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