“Our new fave - will be back time and time again ❤️”

This is the second time we have stayed here this year. It’s in the more chilled out area of Tenerife - the clientele of this hotel is definitely on the older side however there are a few kids knocking around but not even remotely intrusive! We have stayed in a suite on both occasions and both have … more

This is the second time we have stayed here this year. It’s in the more chilled out area of Tenerife - the clientele of this hotel is definitely on the older side however there are a few kids knocking around but not even remotely intrusive! We have stayed in a suite on both occasions and both have different benefits - some have a bath, some don’t; some get more sun on the balcony than others, some are a tad more private, some are open plan, some have separate rooms if you’re travelling with kids for example - both of them we stayed in however were amazing!! We love the attention to detail with everything that’s provided in the gold level suites - hair dryer, razor, shampoo etc in the shower… every day fresh water, tea, coffee, milk and capsules for espresso machine as well as little choccies dotted around the room. The beds are massive and insanely comfortable. Plenty of room to hang clothes, a safe…. The hot tub is amazing!!! Access to the San Sebastián level is great as complimentary snacks and drinks - gluten free available! We were very well looked after by Mario and Philppe. Gold level also gets dinner included one night and the food is really amazing - huge variety to choose from both at breakfast and dinner. The staff are amazing - Loretta sorted us out on reception - she is an absolute darling!!! The pool guy Mattius in the main pool area also double as a local weather man - such a lovely man! We tended to eat out of an evening as the bar doesn’t have as much character in the evening and nice to have a stroll - recommend Le Torre de Miracor and Acanto (10 min walk). The beach is 2 min walk and great fun in the sea! We will be regulars here - we love it!

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“Excellent service.”

A wonderful hotel. An excellent location, very comfortable rooms, (although the bath in the middle of the room is a bit odd). Free wifi worked on our phones and a chromebook with no issues. The food was excellent and the staff deserve a high level of praise, they are welcoming, efficient and are we… more

A wonderful hotel. An excellent location, very comfortable rooms, (although the bath in the middle of the room is a bit odd). Free wifi worked on our phones and a chromebook with no issues. The food was excellent and the staff deserve a high level of praise, they are welcoming, efficient and are well organised. We went to the roof bar a few times and it was a wonderful setting with reasonably priced drinks. We were in room 730 which had a wonderful view out to sea, the coffee capsules were replenished, water was replenished and chocolates delivered every evening along with extra towels if needed. I look at some other reviews and I wonder if they were in the same hotel! Many thanks to Jorge for a wonderful welcome, he explained how everything in the room worked and is an excellent ambassador for the hotel.

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“A fabulous stay”

A first class experience. Having worked in the airline industry for over 30 years we’ve been lucky enough to stay at some of the best hotels in the world. The Gran Tacande is on that list. The staff are all excellent and can’t do enough for you. Cosmon (our waiter for breakfast and dinner) is excep… more

A first class experience. Having worked in the airline industry for over 30 years we’ve been lucky enough to stay at some of the best hotels in the world. The Gran Tacande is on that list. The staff are all excellent and can’t do enough for you. Cosmon (our waiter for breakfast and dinner) is exceptional and a credit to the hotel. The food is excellent with plenty of choice for both breakfast and dinner. The bedrooms are very spacious, nicely furnished with everything you require. We opted for a seaview room which was lovely. The pool area is fantastic, very peaceful with plenty of comfy sun loungers and has a great bar which serves lovely lunches. The location of the hotel is great. We will certainly return. Thank you to all the staff for making our stay very very enjoyable.

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“Not the best!”

We booked through TUI We had a Suite which was ok but stayed in better. It was clean on arrival but didn’t seem to be cleaned throughout our stay. Bed was ok, 2 single beds pushed together. Pillows were very big and uncomfortable. Tv worked and had English channels which was good. Could not… more

We booked through TUI We had a Suite which was ok but stayed in better. It was clean on arrival but didn’t seem to be cleaned throughout our stay. Bed was ok, 2 single beds pushed together. Pillows were very big and uncomfortable. Tv worked and had English channels which was good. Could not connect to the WiFi. Breakfast had lots of options so ok. Staff were friendly. The pool area was our main disappointment- the floors around the pool area was dangerously slippery! So many near misses. There was a 3rd pool however you had to pay to use €40 pp / pd. there was work going on some of the swim up pool rooms which caused a huge amount of disruption during our stay loud and unable to relax with it going on, and we were not informed of this happening during our stay. The hotel was about 20 minute walk from any local bars etc. I have stayed in other 5* hotels abroad and this dosent come close. I wouldn’t personally return anytime soon!

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