“Would stay again”

Booked by company for business trip so a bit apprehensive after reading some of the reviews. I was greeted by two bubbly girls at reception. They were helpful and welcoming. The facility seems quite big and was bit of trek to get to room but good signage. Room was clean, tv worked well with Sky TV… more

Booked by company for business trip so a bit apprehensive after reading some of the reviews. I was greeted by two bubbly girls at reception. They were helpful and welcoming. The facility seems quite big and was bit of trek to get to room but good signage. Room was clean, tv worked well with Sky TV. Fridge a bit small but adequate for short stay. Aspects of it are a bit tired but was all clean and tidy so have no complaints. Luckily I took some 'winter woolies' as bed duvet wasnt quite enough on a winters night with no extra blanket available in the cupboard. I am sure reception girls would have been helpful if I had called re same but I was too tired by that stage of the evening. Room was quiet. Shower is over a bath so wouldnt suit older or less able persons. Might have rooms available to better suit those folk - would pay to ask. Parking wasn't a problem. Nice and close walking distance to takeaways and restaurants. I would stay again based on this experience (but ould check there is an extra blanket on arrival :-)).

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“Good central place in Gisborne.”

Staying at the Emerald for the first time. Hotel is in town centre, with everything you need just literally around the corner. Room is spacious, warm, very clean, and has a river view. Balcony is great for dinner, and is really spacious. Overall, place has everything you need for a business trip,… more

Staying at the Emerald for the first time. Hotel is in town centre, with everything you need just literally around the corner. Room is spacious, warm, very clean, and has a river view. Balcony is great for dinner, and is really spacious. Overall, place has everything you need for a business trip, I liked it Recommended.

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“Some issues to sort.”

Check in staff were lovely and welcoming. Advised that parking in their car park was difficult so managed to find a space on the road. Inside was like a rabbit warren with poor signage. It appears that there is an extension of rooms across other building along with businesses. Quite strange. Room… more

Check in staff were lovely and welcoming. Advised that parking in their car park was difficult so managed to find a space on the road. Inside was like a rabbit warren with poor signage. It appears that there is an extension of rooms across other building along with businesses. Quite strange. Room was very clean and large overlooking the river but there were issues. Windows were already open but I couldn’t close them they were so tall, even when standing on furniture. One of the catches was missing anyway. This meant for a really early wake up with trucks passing on the outside road. Shower is over the bath with a few steps us, quite awkward if you are short or have mobility issues. Used the iron which just poured water on to my clothes and was terrible. The ironing board had backing but no cover which was awful to use. Overall it was fine but I would stay elsewhere next time.

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“The good bad and dangerous.”

I was really hesitant to stay here given the recent reviews on TripAdvisor, but in my case I was pleasantly surprised. I had a lovely spacious room overlooking the river. It was quiet and parking there was no issue at all. There were a couple of things not great, such as the state of the curtains a… more

I was really hesitant to stay here given the recent reviews on TripAdvisor, but in my case I was pleasantly surprised. I had a lovely spacious room overlooking the river. It was quiet and parking there was no issue at all. There were a couple of things not great, such as the state of the curtains and the fact that the (very noisy) heater was hidden behind them and the tv cut in and out with very few channels to choose from. Most concerning however was the hotel practice of securing an exit with pieces of wood. This is still a fire exit and incredibly dangerous practice.

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