“Comfortable and clean”

I had a comfortable stay - the decor is a little rough around the edges and dated but my room was clean and quiet. Gym was acceptable and had a Peloton bike. Breakfast had a variety of hot and cold items (e.g., eggs, breads, oatmeal, yoghurt, fruit) and an egg/omelette station. I also liked that ... more

I had a comfortable stay - the decor is a little rough around the edges and dated but my room was clean and quiet. Gym was acceptable and had a Peloton bike. Breakfast had a variety of hot and cold items (e.g., eggs, breads, oatmeal, yoghurt, fruit) and an egg/omelette station. I also liked that the room had a mini fridge and a microwave.

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“Not the best Embassy Suites I've stayed at.”

I've been to a number of Embassy Suites throughout the country, so I have an idea what to expect. This location was different than the others. For starters, it's valet parking *only.* The valet staff is friendly, quick, and polite. In the morning when I was leaving, Felix even brought my ca... more

I've been to a number of Embassy Suites throughout the country, so I have an idea what to expect. This location was different than the others. For starters, it's valet parking *only.* The valet staff is friendly, quick, and polite. In the morning when I was leaving, Felix even brought my car up and parked it in one of the the few spots topside available to him while I got my bags. Thank you Felix. Made leaving easier! A shout out to Erica too for being such a pleasant person. And there was no luggage cart available when I arrived, so Nick volunteered to help me get my luggage to my room. Very friendly too. The breakfast was better than the usual "free" breakfast at most places. There was even a chef available to fix omelets to your preferences, and a staff member gladly changed the TV channel so I could watch the news and weather. One expects an Embassy Suites to be quiet, *especially* for what seemed to be such an upscale location, and *especially* for the high prices charged. My room was $355.61 Hilton Honors or senior rate, plus an additional $25 valet parking fee. But...around 9:00-9:30 p.m., I heard dogs barking in a room next to me. The response I got from the front desk was "that's what dogs do," but I politely explained that at an Embassy Suites I found it unusual I was hearing anything at all. She agreed, and "would look into it." By 10:00 p.m., I didn't hear them anymore. Also, but not brought to anyone's attention, I heard people talking and loud thumping in the room above me. Unacceptable for an embassy Suites facility. To me at least, it seems that "corners were cut" in construction, so noise traveled more. I seldom hear noise in Hampton Inns, or Best Westerns, so why would I hear noise here at a supposed "upgrade" place? The location was good. The views were good. The bed was comfortable. Housekeeping was impeccable.

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“Not the experience we are used to”

I am usually a fan of the Embassy suites chain. This location was a little lacking. The front desk staff were not the friendliest and did not seem to enjoy their jobs. The room was spacious and comfortable. We usually partake in the evening reception. At this location it was in the restaurant are... more

I am usually a fan of the Embassy suites chain. This location was a little lacking. The front desk staff were not the friendliest and did not seem to enjoy their jobs. The room was spacious and comfortable. We usually partake in the evening reception. At this location it was in the restaurant area. We were told unless we had a reservation we could not get a table. We were welcome to get a drink at the bar. We were given a coupon for 2 complimentary drinks. We ordered our drinks to take to our room. The bartender asked if we just wanted a double shot instead of 2 drinks. We declined and said we would take 2 drinks. She became quite annoyed and put our drinks down and rudely walked away from us. This was not the enjoyable evening reception we had come to know and love. I probably would not stay at this location again for this reason.

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