“Great hotel”

The hotel was fantastic. The decor was Wow. We had problems with booking our dinner. They don’t prioritize hotel guests, so we were left with no chance to eat. We had to solve it at reception. I think, that hotel guests have to be prioritized for hotel restaurants. Another negative experiences ha... more

The hotel was fantastic. The decor was Wow. We had problems with booking our dinner. They don’t prioritize hotel guests, so we were left with no chance to eat. We had to solve it at reception. I think, that hotel guests have to be prioritized for hotel restaurants. Another negative experiences had, when we had a fire alarm at 8am. It was not organized at all. We couldn’t even realized, they we had to rash outside. The reception didn’t answer. We were left completely on our own. The hostel could have at least apologize. I think, that the hotels have gradually increased their prices and sucked much of their staff. The shareholders are ripping their revenues, and the hotel guests are there to pay and compromise on service. I find it not fare at all.

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“Lovely hotel”

Beautifully decorated and a very well located hotel. This hotel served a delicious breakfast and was exceptionally child friendly. The decor was delightful and the rooms had bunk beds which was a highlight for our children. The park was in very close proximity. Lovely stay!

“Good hotel with very friendly staff”

Stayed for one night (during Traumatica Event) at this Hotel. Hotel was obviously fully booked and the lobby was really crowded. Even though the Hotel Team was very busy they all (Check in, Restaurant an Bar) were very friendly and helpful. We booked a Comfort room with balcony. Room was clean an... more

Stayed for one night (during Traumatica Event) at this Hotel. Hotel was obviously fully booked and the lobby was really crowded. Even though the Hotel Team was very busy they all (Check in, Restaurant an Bar) were very friendly and helpful. We booked a Comfort room with balcony. Room was clean and nice.

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“OK stay but wouldn’t come back”

We stayed at the hotel with a group of friends for one night and also had dinner at one of the restaurants. The hotel and room looked nicely in theme decorated, also staff was very friendly. Unfortunately, the mattresses felt old and we were sinking in badly, plus our room was near the elevator ... more

We stayed at the hotel with a group of friends for one night and also had dinner at one of the restaurants. The hotel and room looked nicely in theme decorated, also staff was very friendly. Unfortunately, the mattresses felt old and we were sinking in badly, plus our room was near the elevator which was quite nosy. So although first impression was fine, we didn’t quite get a good night rest at all. Which one kind of needs after a long day at the park.. Also, we had a dinner reservation and had to wait a long time in line (with little kids) to get seated. In the morning there was a fire alarm, we didn’t really realize it on time. Apparently some people went outside, others didn’t (like us) and there was no information given by hotel staff. Overall these aspects didn’t seem quite organized from the hotel side. So we had a bit of a mixed experience and especially when looking at value for money I wouldn’t come back :(

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“Europapark short break”

nice hotel, comfortable. Room with no view, shower difficult to use because the temperature of the water changes constantly. Good breakfast buffet. Staff are helpful. Downside is that most of the staff only speak german. In a 4 star hotel youd expect more.