“An amazing stay ”

Absolutely loved our stay here! We were a group of 6, staying in 3 promotional sea view rooms (315, 314 and 312) from 30th March to 5th April. Rooms were comfortable, view was great and had complimentary tea and coffee. My only niggle would be the cups are very small and as a typical tea drinki... more

Absolutely loved our stay here! We were a group of 6, staying in 3 promotional sea view rooms (315, 314 and 312) from 30th March to 5th April. Rooms were comfortable, view was great and had complimentary tea and coffee. My only niggle would be the cups are very small and as a typical tea drinking English person, you couldn't get a decent cuppa out of it. Bathroom had everything you needed. There was a bad drainage smell the first couple of days which we put down to a passing storm or as the hotel had recently opened for the season, but that passed towards the end (room 314). All the staff were fantastic, friendly and even endured our failing attempts at speaking Spanish. Big shout out to Christian who is in charge of the entertainment, he had us joining in all the activities, shooting, yoga, shuffleboard, Jenga, archery, bingo and to top it all off, karaoke.  Food was really good, nice variety at breakfast and dinner. Drink prices are reasonably priced and again, a good selection. I say this with every hotel I stay at, that the labelling, especially allergens, for the dishes could be better although one of the chefs will take you around personally to advise you if you ask. We used the spa facilities, which was a really great addition as they were free to use and you don't need to book etc. You do have to pay for any treatments and prices seemed fair but we didn't book any during our stay.  Pool area is clean and there are plenty of sunbeds, albeit they are closer together but there are plenty of them around. The views are spectacular and it's so calming listening to the sea whilst your sunbathing. We used the pool twice, the first time it was so cold we couldn't feel our feet but after the next couple of days it wasn't so bad, guess the later in the season you go, the warmer it'll be. Area where the hotel is is quite quiet with not much good on, but that didn't bother us as that wasn't the intent for our holiday. There are a couple of spar shops about a 5/10 minute walk if you wanted some snacks etc. All in all, it was a great holiday and we all enjoyed it and will definitely look at returning in the future.

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“A peaceful haven”

We have visited this hotel many many times and have never been disappointed. All staff are pleasant, the hotel is spotlessly clean and the views from every room we have had are superb. The food prices at the poolside seem to have risen quite a bit but the food is very good quality.

“Lovely but not perfect”

We stayed for 7 nights, booked via Jet2. We were the only couple from our full flight to stay here, which surprised us. Lovely welcome at reception. When we entered our room (118) we were mobbed by flies, lots of flies. Most of them left on opening the doors but I did go back to reception to ask ... more

We stayed for 7 nights, booked via Jet2. We were the only couple from our full flight to stay here, which surprised us. Lovely welcome at reception. When we entered our room (118) we were mobbed by flies, lots of flies. Most of them left on opening the doors but I did go back to reception to ask for a spray and was told the housekeeper would come. After an exploration of the hotel we went back to our room to still more flies as nothing had been done so I had to go back up to reception to find out what was going on, it seemed the message hadn't been forwarded but eventually someone came and sprayed. Great. We were on floor one, which was the ground floor and not the first floor as I had booked, as in the brochure it stated a promo room on the first floor. That evening we were chilling in our room when all of a sudden it was like we were in the middle of a concert hall when the evening's entertainment started, which we had to put up with for a couple of hours. In the morning I went up to reception to ask if we could change rooms because of the noise, this wasn't a problem but the receptionist did say that our agency should have told us that promo rooms were not the best rooms! Most hotels we stay in have an information pack/ book, this one didn't and it wasn't really a problem until on day 4 when a laminated card was put on our bed saying that there is no smoking in the rooms, I thought that housekeeping had forgotten to leave it in the room on day one and thought no more of it because my husband who is a smoker never smokes in the room, but on the terrace. On return to our room the next day there was a letter addressed to us, saying that we would be fined if caught smoking in our room, or on the terrace. We both went to reception to ask them to explain why there are no notices anywhere that say this. Hotel policy they said. We apologised but how were we to know? We did notice camera's on some of the balconies above our ground level, this must have been how they knew, which is another worry, Big Brother is watching. The hotel is lovely with fantastic views and the food is fabulous and most of the staff are lovely too. The highlight of our week was watching a lone dolphin swim past whilst we were on the terrace. Santa Ponsa itself didn't endear itself to us. We take a walk after dinner and which ever way we went out of the hotel, we came across dog dirt of all shapes and sizes. Not pleasant. We fancied a change from our usual resort in Majorca and feel that perhaps we made a mistake so won't be doing that again in a hurry.....

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