“Great family holiday”

We spent a week here and i must say we had a really nice holiday. Yes the room was basic and lacking in storage but functional. All the staff were very friendly from management to house keepers. My husband celebrated his birthday while there and when staff saw the cards they decorated our room do... more

We spent a week here and i must say we had a really nice holiday. Yes the room was basic and lacking in storage but functional. All the staff were very friendly from management to house keepers. My husband celebrated his birthday while there and when staff saw the cards they decorated our room door and later sent a bottle fizz which we found was a lovely touch. All inclusive was great with branded drinks. Could not complain with the choice of food at all meal times. Pool area is in need of some tlc but everyone happy to use it. Thank you Diverhotel for a lovely holiday.

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“Not in the centre of Marbella”

We had a holiday cancel at the last minute due to the Thomas Cook collapse. We managed to secure another holiday through TUI and were told by them that this hotel was in the centre of Marbella with all the shops and bars. It is in actual fact approx 5 miles away from the centre and you have to ge... more

We had a holiday cancel at the last minute due to the Thomas Cook collapse. We managed to secure another holiday through TUI and were told by them that this hotel was in the centre of Marbella with all the shops and bars. It is in actual fact approx 5 miles away from the centre and you have to get a taxi or a bus to get there. This was disappointing as there isn’t much around this hotel. Although there was a nice Chinese restaurant and another local bar/restaurant that I recommend, Donde Danny. There is also a supermarket nearby too. When we arrived TUI had booked us a twin room with a balcony, however they hadn’t booked it and we would have had a room in the dinosaur building without a balcony. We had to pay €70 to upgrade (this is something we will complain to TUI about as it is their error). The room we did upgrade to was clean and twin room. We had our own pair of hotel slippers and there were tea and coffee making facilities, as well as a mini fridge. The view from the balcony was nice and we could see the sea within the short distance. We avoided the entertainment and sat on the balcony most evenings. We could hear the same music played at the disco. Great for the kids, but I can’t help but wonder if this drove adults mad! I had my personal reservations that this being a ‘family hotel’ that it wouldn’t be peaceful, however, with it being late September/early October it wasn’t school Holiday season so we thought there wouldn’t be too many children about...how wrong that assumption was! Although there were some adults with well behaved children, we witnessed children playing football on one of the flat roofs that were above the main reception and canteen! Sadly when I tried to call reception to let them know, the phone would be cut off. I have to call the eating area a canteen as that’s what it was. It was like a wild canteen full of displaced and misbehaved children. At one point, one kid nearly burnt himself as he jumped under the coffee machine to get a plastic cup near the juice machine. Breakfast was never a relaxing time as it was like something I have never experienced before. We walked away more stressed after breakfast than ever at a busy airport. On the last day we were so pleased to see the canteen was less chaotic and lots of tables available, this meant we could sit away from the crowds of families. However, one of the staff proceeded to tell us (as we were eating our breakfast) that the area we were sat was closed. There was no sign and I couldn’t believe how they thought it was acceptable to tell us off! All week the staff had been lovely but this was unacceptable. In regards to the breakfast there was a good selection. The WiFi wasn’t the best neither, so be warned if you don’t have much data on your phone. For a 3 star hotel it isn’t bad, but I personally prefer a minimum of 4 star and mainly adults.

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