“Excellent Confortable Accommodation, Delicious Meals, Friendly and Professional Staff and Lovely Ambience: Serena Dar!”

Serena Hotel has one of the best clean comfortable rooms. The staff are just amaxing, always caring, responding to guests' needs in a timely polite and professional manner. In particular, I would like to recognise and appreciate Neema, the Switch Board Lady, who provided meticulous, timely and pr... more

Serena Hotel has one of the best clean comfortable rooms. The staff are just amaxing, always caring, responding to guests' needs in a timely polite and professional manner. In particular, I would like to recognise and appreciate Neema, the Switch Board Lady, who provided meticulous, timely and professional services when I faced some challenges and reached out. She was so timely in sending staff to my room to support in areas I had raised. A big thank you to her for her professional aptitude, approaches and timely response. The conference rooms and facilities were provided also excellently with staff who were extremely friendly, polite and professional, always responding to our needs in a very friendly manner, ensuring that all our guests were comfortable, happy and ejoyed their stay with us. Of particular I would like to recognize and appreciate the following staff: Zeituni, Happy and Christine whose friendly, professional and timely services made my stay more comfortable, friendly and enjoyable. At the front office, Albert and Loise provided excellent and friendly services. Thank you! I would recommend Serena Hotel Dar Es Salaam for all future conferences services, accommodation and restaurant services. The Chefs, led by Chef Rotich cooked some of the most amazing and memorable meals that combined continental and seafood dishes to our taste. I would also like to appreciate services from Rukia, Rebecca, Pendo, who also ensured that our meals were served on time and provided our many other requests at the restaurant. Kind regards, James Adede.

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“A quick 36 hours in Tanzania!”

The Serena Hotel was lovely, especially the staff that work there! The rooms were spacious, and clean, but looking a little “tired” As for the staff, they were absolutely brilliant, from the cleaners to the bartenders, Amos and John! I must alsoChef Rakesh, for going out of his way, to cook us a... more

The Serena Hotel was lovely, especially the staff that work there! The rooms were spacious, and clean, but looking a little “tired” As for the staff, they were absolutely brilliant, from the cleaners to the bartenders, Amos and John! I must alsoChef Rakesh, for going out of his way, to cook us a fabulous Indian meal, he didn’t have to do that, but it truly was appreciated! All in all, we would definitely use this hotel again!

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“Pleasant stay .. ☺️”

I recently enjoyed a stay at the Serena Hotel in Dar es Salaam, which overall proved to be a pleasant experience. The check-in and check-out processes were seamless, reflecting the hotel's commitment to efficient service. The room was a highlight, offering comfort. The breakfast options were var... more

I recently enjoyed a stay at the Serena Hotel in Dar es Salaam, which overall proved to be a pleasant experience. The check-in and check-out processes were seamless, reflecting the hotel's commitment to efficient service. The room was a highlight, offering comfort. The breakfast options were varied and satisfying, catering to a wide range of tastes and preferences, which was a great way to start the day. However, there is room for improvement in the bathroom facilities, which could benefit from some updating to enhance the overall guest experience.

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“48 hours in Dar es Salaam: Serena Hotel Resturant”

Where in the world are Philippe and Patrina: Serena Hotel Dar es Salaam: dinner We are always excited to visit new places- so we took the ferry from Zanzibar and headed over to Dar es Salaam for a few days. We have dined at Serena hotels in Rwanda and Zanzibar, so we continued this streak and... more

Where in the world are Philippe and Patrina: Serena Hotel Dar es Salaam: dinner We are always excited to visit new places- so we took the ferry from Zanzibar and headed over to Dar es Salaam for a few days. We have dined at Serena hotels in Rwanda and Zanzibar, so we continued this streak and dined in Dar. I was most excited to try the rack of lamb as I had been craving lamb and my partner wanted a nice steak. 10 min after our order was placed the server advised that there was frozen and they did not make it that day and perhaps I wanted a steak or fish, or ...I politely said no. But thank you. He went on to say ma'dam you don't want anything? I said I came for the rack of lamb- it's ok. 2 minutes later the chef was at our table and explained that he did not have the rack of lamb, it was hard to get, but maybe I would like to try lamb Rogan Josh as it is very good. Still I said no thank you. He then said what about pork ribs? By this time I'm getting pissed and said with a very different tone- no thank you! And I was done ...I didn't want anything as I was so put off by the oversell and dismissiveness. My husband enjoyed his steak and we left... This could have been a very different experience had the staff properly understood guest services. Instead of offering me different items, he could have returned with a menu and said- I am sorry, we don't have lamb, perhaps you would like to take a moment with the menu to see if anything else interests you. It was a poor dining experience in a very beautiful setting.

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