“Unbeatable location”

We spent 3 nights here in mid March. The location cannot be beaten. You can walk anywhere you want in the downtown area, which is very useful as parking in Qtown can be an issue, especially in the evening. It was great to walk to dinner each night. We had a Mountain View room which we were ok w… more

We spent 3 nights here in mid March. The location cannot be beaten. You can walk anywhere you want in the downtown area, which is very useful as parking in Qtown can be an issue, especially in the evening. It was great to walk to dinner each night. We had a Mountain View room which we were ok with as we spent little time in the room. Plenty of space and all the amenities you’d need. Comfortable bedding. We enjoyed breakfast a couple of mornings and it was decent. If there is a tour bus at the hotel then the bar and restaurant can get very busy. The staff was mostly helpful. One manager made us wait 5 minutes to drop off our key which was annoying since all the staff did was put it behind the counter so she could help the next person. Other than that isolated incident the cars were brought up quickly and the staff was friendly.

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“Overall a good experience.”

Overall a good experience, hotel concierge parking worked well, the room was OK, although the advertised lake and mountain views for which we paid extra, were very disappointing. Room 603 mostly viewed a side street, with sideways glimpses of lake and mountains. Hotel needs to clarify this prior… more

Overall a good experience, hotel concierge parking worked well, the room was OK, although the advertised lake and mountain views for which we paid extra, were very disappointing. Room 603 mostly viewed a side street, with sideways glimpses of lake and mountains. Hotel needs to clarify this prior to booking. Breakfast was very good, with a panorama of the mountains exceptional. A special mention of receptionist HASI, who was a real stand out. Her friendliness and helpfulness in booking an excursion and printing our boarding passes were very much appreciated by us. Crown Plaza, you’ve got a gem of an employee here. She’s a keeper.

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“Great location but pricey”

The room was very clean. The hotel is "U" shaped with the front row of rooms (ie lake view) facing the water and the back row (ie mountain view) blocked by the front row so all you can see is the mountains above the top floor of the front row. Breakfast buffet offers numerous choices but if you g… more

The room was very clean. The hotel is "U" shaped with the front row of rooms (ie lake view) facing the water and the back row (ie mountain view) blocked by the front row so all you can see is the mountains above the top floor of the front row. Breakfast buffet offers numerous choices but if you get there after the sun has come up, you better bring your sunglasses as it is very bright as there are no shades on the floor to ceiling windows. The elevator only goes to the 6th floor. The 7th floor rooms require going to the 6th floor, walking a short distance and then climbing stairs. There are many better options for dinner at nearby restaurants within 5-10 minute walk.

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“We Loved Our Stay!”

We could not have been more pleased with our two night stay. Staff were friendly, helpful and went out of their way to make sure that all our needs were taken care of. We had a lovely lake front view room for one night and were moved to a lake view suite for the second night. We received a welcom… more

We could not have been more pleased with our two night stay. Staff were friendly, helpful and went out of their way to make sure that all our needs were taken care of. We had a lovely lake front view room for one night and were moved to a lake view suite for the second night. We received a welcome bottle of champagne to celebrate our anniversary and bowl of fruit. The rooms might need a bit of an upgrade in some areas but the beds were comfy, the rooms were quiet and spotlessly clean. The location is ideal for restaurants, shopping and tours.

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“Great staff, great location but tired rooms”

The best thing about this hotel is its central location. The hotel staff are also super friendly and accommodating. But the guest rooms are tired and desperately in need of updating, especially the bathrooms. The shower is a pathetic trickle of water and the toilet suffers from constant running.… more

The best thing about this hotel is its central location. The hotel staff are also super friendly and accommodating. But the guest rooms are tired and desperately in need of updating, especially the bathrooms. The shower is a pathetic trickle of water and the toilet suffers from constant running. We stayed here two years ago and came back as the location can’t be beat. However, the change in the condition of the rooms is noticeable. For a Crowne Plaza, these rooms are below standard.

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