“Fabulous hotel and resort”

This is a lovely hotel in every respect. The entrance and reception is stunning in decor , lighting and water features. Reception staff are most welcoming, informative and speak English. The service given is quick and concise. The dining arrangements are well organised as at breakfast it is open ... more

This is a lovely hotel in every respect. The entrance and reception is stunning in decor , lighting and water features. Reception staff are most welcoming, informative and speak English. The service given is quick and concise. The dining arrangements are well organised as at breakfast it is open dining but you can be shown to a table if you wish. There are 2 sittings to choose from for evening meal where you are allocated a table on arrival at your first meal for the duration of your holiday . If you are dissatisfied with your allocation you can change it. The dining room is large but well organised. Excellent choice and variety of food served on warm plates which is essential if your table is not near the servers as it is buffet style. The range of pools and gardens are beautiful with waterways and waterfalls throughout. Everywhere is clean and well maintained with plenty of sun beds in the gardens as well as round the pools. Care is taken of the wildlife as there is a well cared for aviary and the hotel have the policy of neutering the few cats which have adopted the hotel and are kept healthy,regularly fed, watered and have a litter tray provided. The bedroom decor is a little dated but is immaculately maintained and looks exactly as depicted on the hotel website. The bathrooms have been updated. The seating area on balconies or terraces is also clean and well maintained. The air conditioning is quiet and efficient . Our room was a twin with balcony. We couldn’t fault anything at all. Even after vacating the room prior to departure we could use all hotel facilities by being given the security code for access as we had handed in our keys . Hot showers are also provided. A thoroughly enjoyable week and we will definitely return which is quite an accolade as after 50 years of holidays we have only done once before.

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“Lovely hotel and resort”

We have just spent a week at this hotel with our 1yr old. We stayed in a junior suite. Initially our suite overlooked a house where a group of dogs spent every second of the day barking (see previous reviews on this, luckily it looks like the property is for sale so hopefully this won’t be an is... more

We have just spent a week at this hotel with our 1yr old. We stayed in a junior suite. Initially our suite overlooked a house where a group of dogs spent every second of the day barking (see previous reviews on this, luckily it looks like the property is for sale so hopefully this won’t be an issue much longer!) but the staff were able to move us to a ground floor suite in a quieter spot, this was perfect for our little one as had a lovely grassy garden as well as terrace. The suite was spacious and the bed comfy, shower hot and powerful so we were happy with it. Staying in the suites you have breakfast in a separate building, breakfast was really nice. We switched our half board dinner for lunch one day but it was a pretty disappointing buffet. The lunch at the poolside restaurant was quite nice. We only went to the dinner buffet a couple of times. While the food was nice because of the set times, that didn’t really work for us with a baby, and there are just so many restaurants in the resort that we ate out for lunch and dinner most days. The hotel was also enforcing the rule of wearing long trousers to dinner which is just so unnecessary to a buffet and when it’s hot. We also had room service delivered (I guess they just plated up something from the buffet) on the first night as we got in late, and it was basically inedible. The fish was nice but they sent us rubbery chicken and cold, uncooked chips. Which was odd as the buffet had a ton of choice and some really nice food! We used the spa a few times which was lovely. Treatments are really reasonably priced and relaxing in the spa afterwards was included if your treatment was over a certain price (I think 75 euros). The pool was also great and the grounds of the hotel are really lovely to walk around. There are interesting features everywhere. Every member of staff was lovely, really helpful and so kind with our son, particularly the lovely waitresses at breakfast who made such a fuss of him. There is a gate just behind the suites that takes you out of the hotel to a public playground (ideal for our baby) and it’s a 5 minute walk to the beach and marina. This is a really lovely resort, really pretty, tons of shops and restaurants and we really enjoyed our time here. All the locals were so friendly. While there are some great restaurants on the beach and round the marina don’t rule out the ones near the hotel - we went to Samara’s twice as food and service was so good, and really enjoyed the Chinese. For our first family holiday we were really happy with the resort and hotel and wouldn’t hesitate to recommend both!

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“Cordial moghan great hotel”

This is a nice hotel, we had half board. It is very well run with courteous staff and very clean. Location Excellent, close to town, plenty to do, we made regular trips to the harbour. Room Very clean and attended by staff. The tv was a small issue where the only English channels, other than the... more

This is a nice hotel, we had half board. It is very well run with courteous staff and very clean. Location Excellent, close to town, plenty to do, we made regular trips to the harbour. Room Very clean and attended by staff. The tv was a small issue where the only English channels, other than the news was Film on 4 and BBC 1 whish kept freezing... didn't spoil the experience. Pool and facilities 2 pools, well kept, lovely gardens and walk areas, great spar, bowling and, not that we needed it, kids club. Entertainment Excellent, good acts every night Restaurant and food Staff excellent, though I did get caught out by the long trousers policy in the evening. Staff excellent and very clean. The food while good , the selection was not as extensive as with other similar hotels which is disappointing. Maybe more extensive pre cooked hot food on serve yourself would overcome the queues at the freshly cooked section!!

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“NEARLY PERFECT BUT ......”

The latest review May 4th is spot on and i agree with all the observations made. I just want to add a few points below, that seem to have been missed and maybe relevant and helpful to your stay. The hotel was indeed quite spectacular inside and out , with quite a grand moroccan theme throughout,... more

The latest review May 4th is spot on and i agree with all the observations made. I just want to add a few points below, that seem to have been missed and maybe relevant and helpful to your stay. The hotel was indeed quite spectacular inside and out , with quite a grand moroccan theme throughout, and into the rooms. The breakfast arrangement was great and you turned up, found a table inside or in the beautiful outside terrace and settled down to a lovely choice of hot and cold breakfast foods and drinks including complimentary pink and white fizz, or vodka and tomato juice. On one day they even put out a bowl of ice with bottles of beer in, how decadent !!. The half board evening meal was a little different, and i will try and explain our experience as it got quite complicated ( at check in it would have been very helpful if the hotel could give out an evening meal handout, so you know what you need to do on your first night ). The first sitting was 6.30pm till 8.30pm and was the most popular. On your first visit to the restaurant, you can ask for 1st sitting for your entire stay and you are allocated the same table every night and receive a "dinner card" to produce each night as you go in. The restaurant is wound down from approx 7.45pm and closed at 8pm while they tidy and replenish for the 8.30pm till 10.30pm 2nd sitting. If you turn up after 7.30pm, you will be too late and we were turned away and told to come back at 8.30pm as they were winding down the first sitting. If you want to eat after 8.30pm, this all works in your favour, you will receive a dinner card for sitting 2 and your allocated table every night, no problem. We thought this was overly complicated, as breakfast is turn up anytime and choose table anywhere. I have never experienced a "2 sitting" evening dinner arrangement in a canarian or spanish or balearic holiday hotel and found this odd and restrictive. The food was all lovely if a little samey, so maybe introduce the occasional food theme night. We did see Sushi one night but that was it. Complimentary table water would also be nice, especially as you have some lovely free beverage options at breakfast. I asked for a jug of water, but had to buy a bottle ?. The pool and restaurant bars don't like cash, and request room numbers, so keep receipts as we witnessed guests with issues on checkout. British newspapers were very hard to come by, and rarely appeared in hotel shop or local Spar/ Dino supermarket, not sure why. British TV channels BBC 1 , SKY NEWS and FILM 4 and that's it. Library is full of the obvious, but hardly any English Books or Magazines, lots of choice for other european readers though. During your stay you use your room card to access areas inside the hotel and grounds, but on your last day and after you hand in your room card you are given a door code to tap into door pads, so you can still access all areas. They have a lovely courtesy room area which includes 4 small bedrooms / showers / towels for you to use, after the 12 noon checkout and if you have a later pickup time. The only problem is that they have put lovely beds in the rooms and some guests thought they could "adopt" the rooms for a nice sleep, instead of the intended "freshen up" facility. It all got a little chaotic on our stay with people wondering around in various states of undress , trying to find a little privacy to get changed whilst others had a nice nap. The Spa looks lovely but it is chargeable, 20 euros for 4 hours to use private pool and sunbathing area, plus treatments on top. Not a free facility. The hotel is righly proud of having a Michelin Star restaurant on site , but not sure of the benefits, as most of the hotel guest on B&B or Half board . It appeared closed for most of our stay. Too end on a high note and not to try and contradict my observations, i would return to the Cordial Mogan Playa as i now have hindsight and awareness. The lovely comments about this hotel are all very true, but hopefully you can now at least read some of the not so frequently mentioned observations.

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