“Brilliant hotel ”

I think on reading some of the reviews there is some reviews on here that I don't agree with 100% I thought the hotel was completely fine, the rooms were cleaned every day and towels were changed when needed or if they were left on the floor. We got a delux room no idea why we never asked for it... more

I think on reading some of the reviews there is some reviews on here that I don't agree with 100% I thought the hotel was completely fine, the rooms were cleaned every day and towels were changed when needed or if they were left on the floor. We got a delux room no idea why we never asked for it just happened and the balcony was huge went right round the corner of the building. The food wasn't amazing but was okai and if your not too fussy and like fish you would be completely fine, breakfast was good and lunch was brilliant. We were half board and twice we swapped dinner for lunch and this was never an issue. The hotel was clean and round the pool area was also clean and there is plenty of shade when we were there. The bar staff, reception staff and restruant staff were all friendly and helpful and were also absolutely chuffed when I attempted to speak the little spannish that I know. Entertainment was on pretty much every night and was really good we throughly enjoyed our stay and would probably return We went down to the spa twice €6 for 3 hours and was brilliant pool was warm and the jacuzzi was ace also has a sauna and a steam room definitely worth the €6

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“There’s some unfair reviews about this place… let’s see if we can redress that a bit.”

I think I have to review this hotel in response to some of the reviews I have read. Some were quite off-putting and made me think twice about whether I really wanted to go. Main things I read were that the pool and area was dirty and the food was cold and generally not very good. I found neithe... more

I think I have to review this hotel in response to some of the reviews I have read. Some were quite off-putting and made me think twice about whether I really wanted to go. Main things I read were that the pool and area was dirty and the food was cold and generally not very good. I found neither to be the case - the pool was among the cleanest I’ve seen and the food was genuinely very good - varied and cooked very well. The dinners particularly were very good indeed - the dishes too numerous to mention. A couple of points I would agree with - there seemed to be a few too many picky rules at the pool and some of the staff didn’t have brilliant English, but their English is better than my Spanish so I can’t complain. We managed between us in the end! The room was fine - no issues there. Good shower cupboard space, mini fridge, tv and it was plenty big for a single or couple. If you bring kids (I didn’t see too many) then perhaps you’d find it a bit cramped especially if you need a cot. I didn’t get his name, but the chap who arranged the entertainment was really good. A genuinely friendly guy who worked hard and likes a laugh. The cleaning staff, bar staff, restaurant staff and reception staff all seemed helpful and happy in their work. I read reviews about some of them being a bit cross or unhelpful with UK guests, but I didn’t find this at any point. About the general area around the hotel. Although I have been to Salou before, on more than one occasion, I wasn’t that familiar with the Old Town. It was quiet - there were places open but they were empty. If you want a bit of life, it’s a tenner in a taxi to the town centre, and even in October there’s plenty going on. Would I go again, yes I probably would. If there was to be anything to put me off, it would be the location being a bit too quiet, but that suits some people very well indeed, so that’s a matter of preference.

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“Much improvement needed! ”

The reception staff were friendly and helpful, looks lovely on the outside and clean inside. When we went to our room again, it was clean. However the mattresses on the beds were rock solid and there are no kettles in rooms to make tea or coffee (first hotel I’ve stayed at that doesn’t provide a... more

The reception staff were friendly and helpful, looks lovely on the outside and clean inside. When we went to our room again, it was clean. However the mattresses on the beds were rock solid and there are no kettles in rooms to make tea or coffee (first hotel I’ve stayed at that doesn’t provide a kettle) so we had to buy our own (other holiday makers there suggested this to us) You’re told if you need ice in your room just ask the bar staff, where one barman was very rude and because he didn’t speak much English he put his finger up saying “only one cup ice” I ended up buying ice from the supermarket so I didn’t have to speak to him again. The breakfast was ok but most of it was cold - beans, sausages, eggs etc. The dinner was the same cold meal with not much variety. We ended up eating out most nights. In the morning you’re allowed teas, coffees and juices with your breakfast but in the evening if you want a soft drink (including water) you have to pay for it. You’ll be charged to use the gym and spa facilities per day. Overall not really a pleasant stay.

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