“Awesome experience at Best Western Spirgarten and Switzerland!”

My stay in this hotel is very memorable and I can say that I love Switzerland! I really appreciate the good service that the hotel staffs gave for me. I stayed here from 28 Dec 2022 - 2 January 2023. The service and cleanliness is awesome! On the last day I stayed, I got a small accident (sprai... more

My stay in this hotel is very memorable and I can say that I love Switzerland! I really appreciate the good service that the hotel staffs gave for me. I stayed here from 28 Dec 2022 - 2 January 2023. The service and cleanliness is awesome! On the last day I stayed, I got a small accident (sprained ankle). Two housekeeping ladies that worked on the last shift were really helpful by giving me some helps from providing bandage, called uber taxi and paid it, because I have to go to train station and at that time I don't have enough time to exchange my Euro money to Swiss Franc. They accompanied me until I got the taxi. Wow, I really appreciate their kindness to me. I also want to thank one of the morning staff (a guy) that help me for allowing me to put my baggage inside the hotel after I checked out, because my night train schedule. Thanks for your kind support. The location of this hotel is very strategic, Alstetten is only 2 train station from Zurich HB station. In addition, to go to Paradeplatz, I can go by tram no 2 which located a cross of the hotel. Definitely, I will come back again to Switzerland and stay again at this hotel!

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“Sufficient for a one night stay”

I stayed here with my wife for one night. We arrived at the hotel at 22:00 and the receptionist informed me that he had been trying to contact me as he said they only usually work until around 22:00. It is true that they had tried to contact me as I had a missed call and after connecting to the w... more

I stayed here with my wife for one night. We arrived at the hotel at 22:00 and the receptionist informed me that he had been trying to contact me as he said they only usually work until around 22:00. It is true that they had tried to contact me as I had a missed call and after connecting to the wi-fi in the hotel, I found an email from the hotel asking me when I would be arriving as they only work till 22:00. I generally expect hotel receptions to work 24 hours. Perhaps, when I booked the hotel, I missed the information about arriving no later than 22:00. I wonder what would have happened if we had arrived an hour later for example. I contacted the hotel by email a few weeks in advance requesting a room away from the church and to be fair as a Platinum member, I was told that I would be upgraded, which I was so I appreciate that. Despite being in an upgraded room, it was very small and basic. I dread to think what the standard rooms are like. There was no A/C in the room so we had to make do with a plug in fan. The pillow wasn't to my liking but I managed to fall asleep eventually. Overall, the staff were friendly and helpful. the reception area was quite nice, the location was fine as it is just a few minutes walk from Zurich Altstetten train station, There is a tram from outside the hotel that goes into the city centre. However, I didn't feel as though I got value for money. The hotel is overpriced but I understand of course that Zurich is an expensive city in an expensive country. It was sufficient for one night.

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“Ok: Small, modern rooms, but not too comfortable”

Positive points: rooms are modern, bathroom is new and everything is clean - so the basics are given. If you book it you probably know it is not in the center, but the tram stop is right in front of the hotel and you get to the old town easily. The rooms are a bit small, but for me still ok. Th... more

Positive points: rooms are modern, bathroom is new and everything is clean - so the basics are given. If you book it you probably know it is not in the center, but the tram stop is right in front of the hotel and you get to the old town easily. The rooms are a bit small, but for me still ok. The problem is they are not so comfortable for various reasons: there is no place to put your toiletries in the bathroom. The TV is on the side from your bed, difficult to watch it from your bed. The mattress is too soft for me, my back hurt in the morning. I am sensitive to noise and the church bells every 15 minutes were a bit annoying. Reception friendly but when I asked if I could obtain the room 2 hours before, they wanted to charge me immediately (this has never happened to me before).

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