“Wonderful welcome back”

I’m not one to write a review on the first day of arrival but I just wanted to commend the hotel and its staff on the lovely welcome back we’ve had as.returning guests. Our room is perfect and as we had requested, with a little note and plate of fruit and chocolate, one of the pool bar staff reme... more

I’m not one to write a review on the first day of arrival but I just wanted to commend the hotel and its staff on the lovely welcome back we’ve had as.returning guests. Our room is perfect and as we had requested, with a little note and plate of fruit and chocolate, one of the pool bar staff remembered us, and all the staff were so friendly and welcoming. So, thank you Barcelo, and here’s to a fab week with you!

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“A little taste of paradise!”

I wanted, needed, to have a complete break, and that's exactly what we got! The room was beautiful with a stunning view. We could literally lie in bed and see and hear the sea. Everything was clean, spotless in fact, and very comfortable. The staff cannot do enough to help you and are incredibly ... more

I wanted, needed, to have a complete break, and that's exactly what we got! The room was beautiful with a stunning view. We could literally lie in bed and see and hear the sea. Everything was clean, spotless in fact, and very comfortable. The staff cannot do enough to help you and are incredibly polite ( even when being spoken to quite rudely by some residents). Food is plentiful, fresh and varied. You can see your morning eggs/ omelette being cooked as you wait and your evening meat/ fish frying. The puddings are divine and the lady who makes them is incredibly friendly. Nothing to find fault with. Facilities all clean and a lovely friendly atmosphere. Thank you to all the staff!

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“Relaxed hotel with lovely views”

I’m writing this review on the last night of a relaxing week in the sun recharging the batteries. Barcelo Santiago is a lovely 4 star hotel with fantastic sea views from every angle. The staff are super friendly and helpful, even in the face of some extremely rude guests. The group yoga/pilates s... more

I’m writing this review on the last night of a relaxing week in the sun recharging the batteries. Barcelo Santiago is a lovely 4 star hotel with fantastic sea views from every angle. The staff are super friendly and helpful, even in the face of some extremely rude guests. The group yoga/pilates sessions were well run, but if you don’t want to join into the well run entertainment it’s low key and not forced upon you. For me the food was ok, but definitely needs to be hotter (everything from the grill was good) and the evening entertainment was not to my taste, but a quiet drink by the bar was good for us. These are the reasons for the 4 stars. Other than that a clean well run 4 star hotel. If you want 5 star service and facilities go somewhere else and stop complaining.

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“Pleasant staff, but Butlin's standard. 3 weeks was too long”

We went for 3 weeks as my wife needed VItamin D recovering from cancer. We booked with Jet 2 Holidays, which was a big mistake. On arrival with our hire car, we were at first refused entry to the front of the hotel to unload our luggage. Eventually reception reluctantly let us drive in. We were t... more

We went for 3 weeks as my wife needed VItamin D recovering from cancer. We booked with Jet 2 Holidays, which was a big mistake. On arrival with our hire car, we were at first refused entry to the front of the hotel to unload our luggage. Eventually reception reluctantly let us drive in. We were told in no uncertain terms that there was no parking. What they had was Euros 14 per day and there were no spaces available. Park in the street. Well that would be fine except that the streets were jammed. Parked eventually 10 minutes walk away. We booked a superior sea view room, which was on level 2 and when we opened the curtains 4 people were looking straight in the room from the public footpath. When we asked to be be moved, we were told " maybe next week sometime". We eventually got moved but to a room with no door on the bathroom. Avoid the even number rooms and level 2. We asked for a second chair for the bedroom and a small table, which was refused. The hotel claimed nobody had ever asked for a second chair, yet it is mainly couples that stay at the hotel. The terraces do not have sunbeds for most rooms as was our case. Mini bar was extra and very expensive. The food is "OK", but very repetitive for longer than a few days. It is on a 7-day rota basis so after a week it is always the same. The restaurant, like the rest of the hotel has no sound insulation, so with no table clothes the noise level is terrible when it is busy. You can't book, so very long queues , up to 50 people waiting from 7.30 pm. and worse when the terrace is closed when it is windy or raining. You are charged Euros 2.10 for each bottle of water. The house wine is undrinkable. The full bottles are mediocre. The concierge eventually sent us a bottle of wine ( virtually undrinkable) and a fruit dish. Although on half board we finished up eating out (The Pergola restaurant next door is excellent) so we spent quite a lot extra. Having said all this, the staff were very pleasant, and once they discovered we spoke Spanish they were very helpful. The pool area was nice, but get there early because the Germans reserve all the best sunbeds, even though there are notices to the contrary. As you will have guessed, we wouldn't go back.

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